Experienced Full Stack Social Media Customer Support Specialist – Disney Fan Engagement & Community Management

Are you a Disney enthusiast with a passion for providing exceptional customer service and engaging with people on social media? Do you thrive in a dynamic, fast-paced environment and love helping others have a magical experience? If so, we have an exciting opportunity for you to join the blithequark team as a Remote Disney Social Media Customer Support Specialist!

About blithequark

blithequark is a leading entertainment and media company that brings joy and wonder to people's lives through its iconic brands, including Disney. With a rich history of innovation and creativity, blithequark continues to push the boundaries of storytelling, technology, and customer experience. As a Remote Disney Social Media Customer Support Specialist, you will be part of a talented team that is dedicated to delivering exceptional customer service and creating magical moments for Disney fans worldwide.

The Role

As a Remote Disney Social Media Customer Support Specialist, you will be the voice of Disney, interacting with our fans and customers across various social media platforms. Your primary responsibility will be to provide outstanding customer service, resolve inquiries, and ensure a magical experience for all Disney fans worldwide. You will be responsible for:

• Engaging with Disney fans and customers on social media platforms such as Facebook, Twitter, Instagram, and others.
• Providing prompt, accurate, and courteous responses to customer inquiries and issues.
• Monitoring social media channels for customer feedback, questions, and concerns.
• Collaborating with internal teams to resolve customer issues and escalate complex cases as needed.
• Maintaining a positive and professional demeanor while representing the Disney brand.
• Keeping up-to-date with Disney products, services, and promotions to provide accurate information to customers.
• Participating in training and development activities to continuously improve skills and knowledge.

Key Responsibilities

* Engage with Disney fans and customers on social media platforms such as Facebook, Twitter, Instagram, and others.

• Provide prompt, accurate, and courteous responses to customer inquiries and issues.
• Monitor social media channels for customer feedback, questions, and concerns.
• Collaborate with internal teams to resolve customer issues and escalate complex cases as needed.
• Maintain a positive and professional demeanor while representing the Disney brand.
• Keep up-to-date with Disney products, services, and promotions to provide accurate information to customers.
• Participate in training and development activities to continuously improve skills and knowledge.

Qualifications

* High school diploma or equivalent; college degree preferred.

• Previous experience in customer service, preferably in a social media or remote support environment.
• Strong communication skills, both written and verbal.
• Proficient in using social media platforms and tools.
• Ability to multitask and manage multiple customer interactions simultaneously.
• Strong problem-solving skills and attention to detail.
• Passion for Disney and its products, services, and experiences.
• Ability to work flexible hours, including weekends and holidays.
• Reliable internet connection and a quiet, dedicated workspace.

Preferred Skills

* Bilingual or multilingual abilities.

• Experience with customer relationship management (CRM) systems.
• Knowledge of Disney's history, characters, and franchises.
• Creative thinking and the ability to craft engaging social media content.

Benefits

* Competitive salary and performance-based incentives.

• Flexible working hours and remote work environment.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Exclusive discounts on Disney products, services, and experiences.
• Opportunities for career growth and development.

Work Environment and Company Culture

As a Remote Disney Social Media Customer Support Specialist, you will be part of a dynamic and collaborative team that is dedicated to delivering exceptional customer service and creating magical moments for Disney fans worldwide. You will have the opportunity to work with a talented team of professionals who are passionate about Disney and committed to excellence. Our company culture is built on the values of innovation, creativity, and customer obsession, and we are committed to providing a supportive and inclusive work environment that allows our employees to thrive.

How to Apply

If you are passionate about Disney and have the skills and experience to excel in this role, we invite you to apply! Please submit your resume, cover letter, and any relevant work samples to [email protected]. Be sure to include "Remote Disney Social Media Customer Support Specialist" in the subject line of your email. We look forward to welcoming you to the blithequark team and helping you create magical moments for our fans worldwide!

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