Experienced Application Supervisor – Learning & Development (L&D) at blithequark

Are you a skilled professional with a passion for designing and delivering exceptional learning experiences? Do you have a knack for building strong relationships with stakeholders and driving business results through effective training programs? If so, we want to hear from you! blithequark is seeking an experienced Application Supervisor to join our Latham CS Mastering & Improvement (L&D) team in Alphaville. As a key member of our team, you will play a critical role in shaping the learning and development strategy for our outsourced call centers and driving business excellence.

About blithequark

At blithequark, we are revolutionizing the entertainment industry by providing a better way to watch. Our customers trust us to deliver exceptional experiences, and our L&D team is dedicated to helping them achieve their goals. We are a dynamic and fast-paced organization that values innovation, collaboration, and continuous learning. If you are passionate about making a difference in the lives of our customers and employees, we want to hear from you!

Key Responsibilities

As an Application Supervisor, you will be responsible for:

• Program management: Outline, document, and maintain the scope of all local L&D tasks. Create, manage, and maintain task plans. Develop a trusting partnership with the outsourced call center partners in the region and be a valuable point of contact for all trainers in these outsourced facilities, responsible for successful training rollouts and launches.
• Learning content development/educational design: Using a variety of inputs, conduct gap analysis for performance and training opportunities, or improvements to identify local and global curriculum needs for tool-based technical and behavioral soft skills. Prioritize the importance of identified gaps, document and present strategies, findings, and recommendations to address performance gaps.
• Facilitation: Provide learning material in face-to-face and virtual environments to leadership audiences and pilot any newly designed curriculum. Run train-the-trainer programs for call center trainers. Educate and develop call center leaders to co-facilitate the delivery of learning materials.
• Stakeholder management: Build and foster strong partnerships with regional CS colleagues at blithequark and be an effective voice of the local L&D team. Be an active partner to the overall CS business by participating in learning opportunities, priorities, and impact. Collaborate with other business leaders and transform operational opportunities into L&D opportunities.

Requirements

To be successful in this role, you will need:

• 3+ years of experience designing soft skills and equipment learning solutions, including onboarding programs focused across a range of levels (call center agents, senior call center representatives, rising leaders, and senior leader audiences).
• Enjoy designing and facilitating learning services that range from a 15-minute learning to multi-week classroom programs.
• Experience creating learning's, working with LMSs, and virtual learning strategies and tools is highly desirable.
• Stable facilitation experience in various teacher-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and be attentive to detail.
• Enjoy working in a fast-paced, outcomes-oriented, data-driven environment.
• High degree of independence and ability to work and manage own time efficiently.
• Bachelor's degree in instructional design or a related field, Master's degree a plus.
• Fluency in Portuguese and English. Spanish is a plus.
• Experience working in a cross-cultural global environment is a plus.
• Enjoy content/knowledge management is a plus.
• Enjoy designing education curriculum for service, retail, or call center managers/leaders is a plus.
• Enjoy with innovative facilitation tools is a plus.

What We Offer

As a valued member of our team, you will enjoy:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements and work-life balance
• Opportunities to make a meaningful impact on our customers and employees

How to Apply

If you are a motivated and results-driven professional with a passion for learning and development, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Note:

This job posting is for a full-time position at blithequark. The salary range is $25 to $35 per hour, and the work hours are 8 hours per day. The location is the United States, and the job is based in Alphaville. Apply for this job