Experienced Call Center Customer Service Representative - First Notice of Loss (FNOL) Specialist - Remote Work Opportunity at blithequark

Introduction to blithequark

At blithequark, we specialize in subrogation, trusted by companies to recover payments on damage claims, ensuring that the responsible party covers the costs of the damage caused. Our mission is to deliver exceptional customer service to our clients and all parties involved in a claim, allowing our customers to focus on their core business. We are driven by our Core Four principles: Process, Results, Culture, and Experience, which have been the cornerstone of our success and will continue to guide our future growth.

Our company culture is built on a foundation of passion, camaraderie, and community involvement. We regularly host company events to celebrate achievements and organize volunteer opportunities to give back to the community, fostering a healthy work-life balance. If you're looking for a dynamic and supportive work environment where efficiency, effective processes, and a casual atmosphere come together, you've found the right place.

About the Role

We are seeking a highly skilled and customer-focused Call Center Customer Service Representative to join our team as a First Notice of Loss (FNOL) Specialist. As an FNOL Representative I, you will be responsible for providing top-notch inbound communication services while recording First Notice of Loss (FNOL) claims, which are crucial for reporting damage to our clients' property. Your exceptional communication skills, both written and verbal, will be essential in delivering outstanding service to customer representatives and analyzing photos to determine damage.

Key Responsibilities:

• Accept inbound calls from engineers, technicians, and other field operators reporting FNOL, ensuring prompt and professional service.
• Communicate effectively with customers, entering data accurately into our customized database to ensure seamless claim processing.
• Report underground damage to locate companies when applicable, demonstrating your ability to work with various stakeholders.
• Provide outstanding service to customer representatives, addressing their queries and concerns in a timely and professional manner.
• Analyze photos and map the correct location, utilizing your analytical skills to determine damage and support the claim process.

What We Offer

At blithequark, we believe in recognizing and rewarding our team members' hard work and dedication. Our Tiered Support Bonus System offers additional earnings based on total fees generated across the company during the month, with three levels of bonuses:

• Level 1: $105
• Level 2: $150
• Level 3: $205

Furthermore, our FNOL Incentive Program provides high-performers with an opportunity to earn more per month, in addition to the tiered support bonus system. This incentive is calculated daily and paid on the 5th of the following month, with the potential to earn $10 per day for meeting set standards.

Essential Qualifications:

• Ability to type a minimum of 55 wpm, error-free, demonstrating your proficiency in data entry and communication.
• Full competence with Microsoft Excel, Word, Outlook, PDFs, and internet searches, showcasing your technical skills and adaptability.
• Advanced phone and verbal communication skills, with excellent written communication and reading skills, enabling you to effectively interact with customers and process claims.
• Active listening skills, allowing you to understand customer needs and provide personalized support.
• Must be able to analyze and interpret photos to determine damage, utilizing your analytical and problem-solving skills.
• High School Diploma or equivalent, with 6 months to 1 year of previous customer service call center experience required.

Preferred Qualifications:

• Experience with Microsoft Teams, demonstrating your familiarity with collaboration tools and technology.
• Previous experience in a remote work setting, showcasing your ability to work independently and manage your time effectively.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Call Center Customer Service Representative, you will have opportunities to develop your skills and knowledge, with potential for advancement within the company. Our comprehensive training program will equip you with the tools and expertise needed to excel in your role and pursue future career opportunities.

Work Environment and Company Culture

Our company culture is built on a foundation of respect, empathy, and open communication. We believe in fostering a positive and inclusive work environment, where every team member feels valued and supported. As a remote worker, you will be an integral part of our team, with regular check-ins and virtual meetings to ensure you stay connected and engaged.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including paid time off, with 5 hours accrued per pay period, equivalent to 3 weeks in your first full year. Additionally, we provide $50/month towards your internet service cost, recognizing the importance of reliable connectivity in a remote work setting. As a winner of The Oklahoman Top Workplaces for four consecutive years, we are proud to offer a full menu of benefits, including a matched 401k, demonstrating our commitment to our team members' financial well-being and security.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role in a dynamic and supportive work environment, we encourage you to apply for the Call Center Customer Service Representative position at blithequark. With our commitment to growth, development, and employee satisfaction, you will have the opportunity to thrive in your career and make a meaningful contribution to our team. Don't miss this chance to join a company that values its employees and is dedicated to making a positive impact in the industry. Apply now and take the first step towards an exciting and fulfilling career at blithequark!