Experienced Customer Service Representative – Home Healthcare Services

At blithequark, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products, and services across the full continuum of care. Customers—and their patients—are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.

About blithequark

blithequark's mission is to improve the quality of life for our patients at home. We are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer.

Job Summary

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order. As a key member of our customer service team, you will be the first point of contact for patients and referrals, providing exceptional service and support to ensure their needs are met.

Essential Duties and Responsibilities

* Handle continuous work volume by interacting with patients and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources

• Receive and process order requests from referrals for durable medical equipment and healthcare services
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high-quality service when interacting with patients, caregivers, and/or referrals
• Resolves patient/referral complaints and escalations with urgency by identifying problem, troubleshooting of equipment and/or coordinating appropriate corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high-quality customer service
• Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Performs other duties as required

Minimum Required Qualifications

* Education and/or Experience: High School Diploma or GED required, 1-3 years of Call Center Experience preferred, 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred

• Certificates, Licenses, Registrations or Professional Designations: N/A
• Skills, Knowledge, and Abilities:

+ Assess problems & identify solutions + Professional verbal and written communication + Effective listening, paraphrasing, and summarization + Personal accountability and emotional intelligence + Time management and reliability + Computer Skills: Basic skills in using a Windows-based computer + Language Skills: English (reading, writing, verbal) + Mathematical Skills: Basic level mathematical proficiency

Physical Demands

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

Work Environment

Work is performed in an office setting with exposure to moderate noise.

Travel

Occasional travel as required.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to creating a growth-oriented culture that values each teammate's perspective and contributions. As a teammate, you will have access to:

• Development opportunities to grow your career with a global company
• Tuition reimbursement
• Employee stock purchase plan
• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment

Work Environment and Company Culture Highlights

When you become a blithequark teammate, you're joining a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—blithequark teammates strive to deliver superior service across the continuum of healthcare. We are proud to service healthcare industry customers in 90 countries where we do business today.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Why Join blithequark?

If you're passionate about delivering exceptional customer service and making a difference in the lives of patients, we encourage you to apply. This position will accept applications on an ongoing basis.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.

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