Experienced Customer Service Associate – Onsite Store Consultant

Join blithequark, a leading provider of innovative business solutions and services, as a Customer Service Associate – Onsite Store Consultant. In this dynamic role, you will be the face of our company, delivering exceptional customer experiences that drive business growth and satisfaction. As a key member of our team, you will have the opportunity to work with a wide range of customers, from small businesses to large enterprises, and provide expert guidance on our products and services.

About blithequark

At blithequark, we are committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about providing innovative solutions that meet the evolving needs of our customers. We strive to create a work environment that is inclusive, supportive, and empowering, where our employees can grow and develop their skills.

Job Summary

As a Customer Service Associate – Onsite Store Consultant, you will be responsible for providing exceptional customer service, growing revenue through customer education, and managing complex orders and production. You will work closely with customers, store managers, team members, and vendors to achieve established business objectives. This role requires a high level of customer focus, consultative selling skills, and the ability to work independently with minimal supervision.

Key Responsibilities

* Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to all customers

• Grow revenue through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional)
• Take customer orders, provide pricing information, and recommend FedEx Office products and services
• Use a consultative selling approach to identify and grow new and existing customer accounts
• Project hunt for new business on site as appropriate to the onsite location
• Identify and grow new and existing onsite customer accounts using resources available
• Funnel customer program work into the FXO network as appropriate
• Responsible for customer retention/recovery activities
• Manage bid follow up and consult on complex orders
• Implement onsite marketing programs as appropriate (e.g., lunch and learns, student promotions, etc.)
• Produce complex orders, prioritize production, perform quality checks, and coordinate pick-ups and deliveries
• Maintain and regularly update customer data base and other systems and reports as required
• Perform administrative duties, including ordering supplies and inventory controls
• Utilize knowledge of on-site pricing and contractual obligations
• Meet the on-site guidelines (safety training, background check, and any other requirements)
• Follow blithequark standard operating procedures as well as adhering to legal, HR, safety, and security policies and procedures
• May assist with financial reporting, including daily sales, close-outs, and bank deposits

Essential Qualifications and Requirements

* High School Diploma or equivalent education

• 1+ year of specialized experience
• Excellent verbal and written communication skills

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the blithequark business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

* Experience in a customer-facing role, preferably in a retail or sales environment

• Knowledge of business solutions and product offerings
• Ability to work in a fast-paced environment with multiple priorities
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment

Work Environment and Company Culture

As a Customer Service Associate – Onsite Store Consultant, you will work in a dynamic and fast-paced environment where no two days are the same. You will have the opportunity to work with a wide range of customers, from small businesses to large enterprises, and provide expert guidance on our products and services. Our team is passionate about providing innovative solutions that meet the evolving needs of our customers, and we strive to create a work environment that is inclusive, supportive, and empowering.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Opportunities for career growth and development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and training

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer, and we welcome applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering, where our employees can grow and develop their skills.

Accommodations

We will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Pay Transparency

We are committed to pay transparency and will provide information about the compensation and benefits package for this role upon request.

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