Remote Customer Experience & Operations Assistant – Join blithequark's Dynamic Team

Are you a motivated self-starter with exceptional customer service skills, looking for a dynamic opportunity to grow with a forward-thinking company? Do you thrive in a fast-paced, independent work environment where you can make a real impact? Look no further! blithequark, a leading innovative online contractor training company, is seeking a talented Remote Customer Experience & Operations Assistant to join our small, friendly, and fun team.

About blithequark

blithequark is a small, growing company that values remote, independent work while maintaining a tight-knit environment. We're passionate about offering state-of-the-art training solutions and adapting quickly to changes in industry training needs. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this exciting journey.

Job Description

As a Remote Customer Experience & Operations Assistant, you'll play a vital role in ensuring every aspect of the customer experience is a positive one. You'll be responsible for:

• Answering all incoming calls, providing exceptional customer service, and offering basic technical support
• Processing orders and collecting customer information over the phone and updating their online accounts
• Responding to email inquiries in a timely manner
• Providing administrative support, including processing Excel files/Google Sheets files, generating reports, and updating curriculum
• Conducting outgoing calls to customers who are missing information from their profiles
• Completing light Accounts Receivable and Accounts Payable tasks, including emailing invoices, approving check orders, and following up on outstanding invoices
• Availability for an occasional Saturday (approx. 1/month) in-person to help facilitate a classroom training (taking attendance and answering questions)
• Additional tasks or projects as identified

Key Responsibilities

* Provide exceptional customer service to callers, answering questions about services/products and offering basic technical support

• Process orders and collect customer information over the phone and update their online accounts
• Respond to email inquiries in a timely manner
• Provide administrative support, including processing Excel files/Google Sheets files and generating reports
• Conduct outgoing calls to customers who are missing information from their profiles
• Complete light Accounts Receivable and Accounts Payable tasks
• Availability for an occasional Saturday in-person to help facilitate a classroom training

Qualifications

To be successful in this role, you'll need:

• Reliable strong internet connection
• Quiet work environment suitable for talking on the phone with customers
• Functional office setup with a working, up-to-date computer (we may be able to provide a computer if needed)
• We'll provide you with a phone, which can connect directly to your modem/router
• Customer service experience
• Proficiency with Excel/Google Sheets and Word/Google Docs
• Excellent writing skills
• Attention to detail and ability to multitask
• Reliable
• Organized
• Self-starter
• Motivated
• Independent worker
• Excellent phone and people skills, including listening, problem solving, and conflict resolution
• Ability to prioritize projects

Essential Skills

* Excellent communication and interpersonal skills

• Ability to work independently and manage multiple projects
• Strong organizational and time management skills
• Proficiency with Microsoft Office or Google Suite
• Ability to learn and adapt quickly to new systems and processes
• Strong attention to detail and ability to multitask

Preferred Qualifications

* Experience working in a customer-facing role

• Familiarity with online training platforms and software
• Experience with Excel/Google Sheets and Word/Google Docs
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

Career Growth Opportunities

At blithequark, we're committed to helping our employees grow and develop their careers. As a Remote Customer Experience & Operations Assistant, you'll have opportunities to:

• Develop your customer service and communication skills
• Learn and adapt to new systems and processes
• Take on additional responsibilities and projects
• Collaborate with our team to drive business growth and success

Work Environment

As a remote employee, you'll have the flexibility to work from home in your own office. We're a small, tight-knit team that values independence and autonomy, and we're looking for like-minded individuals to join us.

Compensation and Benefits

* $18/hour plus quarterly performance bonuses totaling up to $1,000.00

• Opportunities for career growth and development
• Flexible work schedule and remote work options
• Collaborative and supportive team environment
• Access to ongoing training and professional development opportunities

How to Apply

If you're a motivated self-starter with exceptional customer service skills and a passion for learning, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.

Additional Information

* Ideal candidate resides in Massachusetts and is available to proctor an in-person classroom training approx. one Saturday per month.

• Additional pay for these days: $250 for roughly 6 hours.
• Locations may vary, but will primarily be in Taunton, MA.

We're excited to welcome the right candidate to our team and look forward to hearing from you! Apply for this job