Experienced Full Stack Customer Solutions Engineer – Zero Trust & Cloudflare Expert

At blithequark, we're on a mission to help build a better Internet. As a Customer Solutions Engineer (CSE) specializing in Zero Trust and Cloudflare expertise, you'll be a trusted technical advisor throughout a customer's lifecycle. You'll leverage your knowledge to ensure our Enterprise customers understand and utilize the Cloudflare platform to its fullest extent, helping them derive the most value possible from their investment.

About Us

blithequark is a highly ambitious, large-scale technology company with a soul. We're not just a company; we're a community of innovators, thinkers, and problem-solvers working together to create a better Internet. Our mission is to protect and accelerate any Internet application online without adding hardware, installing software, or changing a line of code. We're proud to be an equal opportunity employer, committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.

Job Description

As a CSE, Zero Trust, you'll be part of a regional team supporting customers' needs, working closely with Customer Success Managers (CSMs) and every other team at blithequark, from Sales and Product to Engineering and Customer Support. Your goal is to help customers be successful and derive the most value possible from their Cloudflare investment.

Responsibilities:

* Serve as a trusted technical advisor, helping to expand existing business and ensure the success of our customers

• Deliver timely and organized onboarding for customers, ensuring they see the full value in Cloudflare's products
• Advise on technical best practices via 1:many events and limited 1:1 engagements
• Take part in content creation and delivery for technical customer workshops for your area of expertise
• Provide customers with clear proactive technical guidance and expertise across your main specialization, and in a secondary area of expertise
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Proactively identify opportunities for expansion for existing customers
• Promote retention by capturing and communicating gaps in product or features
• Contribute towards the success of the CSE organization through knowledge-sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping iterate on best practices

Essential Qualifications:

* 3+ years of prior post-sales customer relationship management experience

• Deep understanding of how the internet works and the desire to expand that knowledge
• Experience with a scripting language (e.g., Python, JavaScript, Bash) and a desire to expand those skills
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our CSEs are viewed as subject-matter experts
• Ability to proactively identify and solve problems then build sustainable solutions to prevent recurrence
• Ability to manage a project, work to deadlines, and prioritize between competing demands

Preferred Qualifications:

* Understanding of, or experience with, regulatory requirements such as PCI DSS, HIPAA, and SOC-2

• Familiarity with Cloudflare's products and services

Skills and Competencies:

* Strong technical knowledge of the internet, including layers and protocols of the OSI model, reverse and forward proxies, security aspects of an internet property, and performance aspects of an internet property

• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong attention to detail and organizational skills
• Ability to work collaboratively with cross-functional teams

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development, including training and education programs

• Collaborative and dynamic work environment with a team of innovators and thinkers
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities for career advancement and leadership development

Work Environment and Company Culture:

* blithequark is a remote-first company, with a focus on flexibility and work-life balance

• Our company culture values diversity, inclusivity, and equality, and we're committed to creating a workplace where everyone feels welcome and valued
• We prioritize employee well-being and offer a range of benefits and programs to support physical and mental health
• We're a community-driven company, with a focus on collaboration and teamwork

Compensation, Perks, and Benefits:

* Estimated annual salary of $136,000 - $166,000 for New York City, Washington, DC based hires

• Eligibility to earn incentive compensation under blithequark's Sales Compensation Plan
• Eligibility to participate in blithequark's equity plan
• Comprehensive benefits package, including health, dental, and vision insurance, flexible spending accounts, commuter spending accounts, fertility and family forming benefits, on-demand mental health support, and more
• 401(k) retirement savings plan and employee stock participation plan
• Flexible paid time off, including vacation and sick leave, and leave programs for parental, pregnancy health, medical, and bereavement leave

How to Apply:

If you're a motivated and passionate individual with a strong technical background and a desire to make a difference in the world, we'd love to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and explore how you can join our team and help build a better Internet! Apply for this job