Experienced Credit Customer Service Representative – Hybrid Flex Schedules – blithequark Store

Are you a customer service enthusiast with a passion for resolving complex issues and delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join blithequark as an Experienced Credit Customer Service Representative in our hybrid flex schedule role. As a key member of our team, you will play a vital role in ensuring our customers receive outstanding service and support, while also driving business growth and customer loyalty.

About blithequark

blithequark is a leading retail company with a rich history of innovation and customer-centricity. For over 160 years, we have been part of memorable moments and milestones for countless customers and colleagues. Our story is one of tradition, innovation, and community, and we are proud to be a part of it. As a blithequark team member, you will be part of a dynamic and inclusive environment that values diversity, equity, and inclusion.

Job Overview

As an Experienced Credit Customer Service Representative, you will be the primary contact for customers and store colleagues who have credit-related questions, concerns, or requests. Your role will demand excellent communication skills, a robust knowledge of credit services, and the ability to thrive in a fast-paced setting. You will be responsible for:

• Offering an exceptional customer experience by warmly greeting and engaging with customers, ensuring each interaction is sincere and friendly.
• Investigating and resolving customer issues or disputes related to credit reports, billing, payments, account balances, and other credit-related matters in a timely manner.
• Promoting and communicating current sales and loyalty promotions.
• Performing thorough account investigations to address customer concerns or conflicts regarding credit reports, billing discrepancies, payments, account balances, and other credit-related issues, ensuring follow-up with customers as necessary.
• Precisely documenting and updating customer data, communications, and case specifics within the agent desktop platforms.
• Adopting an entrepreneurial mindset and utilizing empowerment to efficiently handle customer accommodations.
• Regular, dependable attendance and punctuality.
• Responsibilities may fluctuate due to business need and colleagues may be responsible to correspond with customers via inbound calls, chats, or emails.
• Fostering an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

To succeed in this role, you will need:

• Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team, and across functional lines.
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
• Creative and strategic problem-solving skills, with the ability to approach business challenges and opportunities with creative, strategic, and technical thinking.
• Detail orientation, with careful attention to detail in handling daily tasks, examining reports, and making sure business goals are met.
• Agility, with the ability to adapt quickly to changing customer expectations and needs.
• Ability to complete financial transactions accurately and proficiently.
• Collaborative skills, with the ability to partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters.

Who You Are

We are looking for a passionate and customer-centric individual who:

• Has a minimum of one year experience in customer service or a related field, preferably in the credit services industry or retail selling.
• Is able to work a flexible schedule, including evenings and weekends.
• Is empathetic, patient, and professional while dealing with customers, especially in stressful situations.
• Enjoys meeting people, learning about them, and sharing information.
• Has strong organizational skills to manage multiple tasks with moving parts.
• Is flexible and able to use sound judgment in ambiguous situations and manage multiple projects at once while maintaining superior results.

Essential Physical Requirements

This role requires:

• Prolonged periods (at least two consecutive hours) of sitting.
• Regularly required to sit, talk, hear, reach with hands and arms, requires close vision.
• Frequent use of computers and handheld electronic equipment.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some Additional Benefits We Offer Include

* Merchandise discounts

• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

About Us

This is a great time to join blithequark! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. blithequark reserves the right to amend this job description at any time. blithequark is an Equal Opportunity Employer, committed to an inclusive work environment. CALL00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. Apply to this job Apply for this job