Experienced Customer Success Director – Strategic Leadership and Customer Excellence in SaaS Industry

Introduction to blithequark

At blithequark, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform, enabling our customers to outpace their competition and the market. Our commitment to customer success and our Winning Culture unite us across teams and geographies, driving our mission to deliver exceptional outcomes for our clients.

About the Role

blithequark is seeking a highly driven and dynamic Customer Success Director to manage a team of 3-5 field resources and oversee a strategic set of customers within the Consumer industry vertical. As a front-line leader, you will report directly to the AVP of Customer Success for the Consumer industry vertical and work closely with other front-line leaders from customer success, sales, professional services, partner alliances, product, support, legal, and operations to drive customer outcomes and ensure business performance targets are achieved.

Key Responsibilities

• Execute the overall company and Customer Success strategy to deliver business-critical outcomes related to customer acquisition, implementation, adoption, and expansion.
• Lead and coach your team to achieve quarterly business goals and drive key performance metrics, including best-in-class retention rates, strong and consistent contribution of qualified leads for new business, and NNACV expansion to grow the existing customer base.
• Provide weekly and monthly business forecasts related to key metrics, with emphasis on rigorous inspection to drive forecast accuracy.
• Serve as a client-facing champion and foster senior-level customer relationships across your book of business, operating with a strong go-to-market and commercial mindset to drive strategic alignment, ensure tactical execution, influence key decisions, and secure commercial and operational commitments that strengthen customer relationships.
• Ensure the execution of key business excellence programs designed to ensure successful blithequark implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions.

Essential Qualifications

• Proven track record of success as a top performer with a minimum of five years of experience working in SaaS, including 3-5 years of prior management experience.
• Strong business acumen, coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives.
• Financial expertise, including knowledge of business, finance, accounting, and strategy.
• Analytical skills, with the ability to consistently reprioritize and execute with speed and precision.
• Collaboration and leadership skills, with the ability to define clear objectives, communicate goals, and hold others accountable.

Preferred Qualifications

• Bachelor's degree, with a focus on business, finance, marketing, operations, supply chain, technology, or other fields with demonstrated relevance. An MBA is a plus.
• A customer success-oriented background, ideally with experience supporting enterprise performance management (EPM), multi-dimensional modeling platforms, or another leading SaaS provider.
• Experience negotiating commercial agreements for software and related services, with the ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively.

Skills and Competencies

To succeed in this role, you will need to demonstrate a range of skills and competencies, including:

• Strong business IQ and financial expertise
• Exceptional communication and interpersonal skills
• Ability to think strategically and drive tactical execution
• Strong analytical and problem-solving skills
• Collaboration and leadership skills, with the ability to motivate and inspire your team
• Commitment to customer excellence and a passion for delivering exceptional outcomes

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Success Director, you will have access to a range of training and development opportunities, including:

• Leadership development programs
• Industry-specific training and certifications
• Coaching and mentoring from experienced leaders
• Opportunities for career advancement and professional growth

Work Environment and Company Culture

At blithequark, we pride ourselves on our Winning Culture, which is built on a foundation of diversity, equity, inclusion, and belonging. We believe that attracting and retaining the best talent and fostering an inclusive culture strengthens our business and drives innovation. Our commitment to DEIB is reflected in our hiring practices, our employee programs, and our community outreach initiatives.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a base salary range of $200,000 - $271,000 USD, as well as a range of perks and benefits, including:

• Comprehensive health and wellness programs
• Retirement savings plans and matching contributions
• Generous paid time off and holiday policies
• Opportunities for professional growth and development

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join the blithequark team. As a Customer Success Director, you will play a critical role in driving customer outcomes and delivering business-critical results. With your skills, experience, and passion for customer excellence, you will be an integral part of our team and will help shape the future of our company.

Don't miss this opportunity to join a dynamic and innovative company that is committed to customer success and employee growth. Apply now to become a part of the blithequark team and take your career to the next level.