Experienced Customer Service Coordinator – Airline Operations and Customer Experience

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, where we're seeking an experienced Customer Service Coordinator to join our team at the Pittsburgh International Airport. As a Customer Service Coordinator at blithequark, you'll play a vital role in ensuring our customers receive the highest level of service and support. You'll be the face of our airline, interacting with passengers, freight forwarders, and other stakeholders to promote and sell air travel, provide assistance with check-in and cargo acceptance, and interpret government rules and regulations.

Why You'll Love This Job

* Competitive starting pay of $22.07 per hour

• Opportunities to travel and explore new destinations
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health, dental, and vision benefits, as well as 401(k) program and additional perks
• Professional development opportunities to advance your career
• Inclusive and diverse work environment with 20 Employee Business Resource Groups

What You'll Do

As a Customer Service Coordinator, you'll be responsible for:

• Promoting and selling air travel to the traveling public or freight forwarders
• Providing assistance with passenger check-in and cargo acceptance
• Interpreting government rules and requirements for domestic and international travel or cargo shipments
• Meeting and dispatching aircraft within established times
• Providing assistance to distressed passengers and customers
• Protecting company property and revenue
• Ensuring safe travel
• Possessing the physical ability and dexterity to use motor skills to perform various job-related tasks
• Using organizational skills to perform multiple tasks within a limited time period
• Being self-motivated and requiring minimal supervision
• Responding and assisting during security and emergency situations
• Following internal and external policies and procedures
• May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
• Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions, including air to ground communication, as well as Tower functions

All You'll Need for Success

To be successful in this role, you'll need:

• High school diploma or GED
• Ability to read, write, speak, and understand the English language
• Bilingual language skills required in some locations
• Applicable valid driver's license as required by local authorities
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA) if applicable
• Must be able to secure appropriate airport authority and/or US Customs security badges if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

What You'll Get

As a valued member of the blithequark team, you'll enjoy:

• Travel Perks: Explore the world with access to 365 destinations on more than 6800 daily flights across our global network
• Health Benefits: Access to health, dental, prescription, and vision benefits, as well as virtual doctor visits, flexible spending accounts, and more
• Wellness Programs: Tools, resources, and support to help you stay well and be the best version of yourself
• 401(k) Program: Employer contributions to your 401(k) program available after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more

Feel Free to Be Yourself at blithequark

At blithequark, we're committed to creating an inclusive and diverse work environment where everyone feels valued and respected. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential, and creating an inclusive work environment to meet and exceed the needs of our diverse world. If you're a customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. Apply for this job