Experienced Customer Data Specialist – Utility Data Management and Customer Onboarding
Are you passionate about making a positive impact on the environment while providing exceptional customer experiences? Do you have a knack for problem-solving, excellent communication skills, and a keen eye for detail? If so, we invite you to join our dynamic team at blithequark as a Customer Data Specialist in Shelton, CT.
About blithequark
At blithequark, we're on a mission to help businesses become more sustainable by reducing carbon emissions for small to medium-sized enterprises. As a fast-growing, private equity-backed energy management company, we're recognized as one of Fast Company's Most Innovative Companies of 2025 and featured on the Inc. 5000 list of America's Fastest-Growing Companies for four consecutive years. Our team is dedicated to making a positive impact on the environment while providing an excellent customer experience.
Job Summary
We're seeking two Customer Data Specialists to join our team, with one role focusing on customer-facing interactions and the other on auditing and data accuracy responsibilities. As a Customer Data Specialist, you'll play a vital role in ensuring a seamless and positive experience for new customers. You'll process documentation, coordinate with various teams, address customer inquiries, improve processes, and manage utility data-related tickets.
Responsibilities
- Process all required documentation to complete customer sign-up process - Follow-up on open items, including contracts, invoices, and related paperwork - Work with onboarding and sales teams as needed to complete required supporting documentation - Understand blithequark's program and be able to answer potential customers' questions and concerns - Identify ways to improve processes and work with a team to implement those - Manage all tickets related to utility data management, working with utilities, data partners, and our billing team
Key Skills and Qualifications
- Must be at least 18 years of age - Problem-solving skills are a top priority - Good customer service skills and the ability to work well with others are necessary - Proficient in MS Office, especially Excel - Ability to be flexible as we grow and change - High school diploma/equivalent required; industry experience highly preferred - Clean criminal background check and drug screen
Desired Skills and Experience
- Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work in a fast-paced environment and prioritize tasks effectively - Experience with data management, auditing, and research - Familiarity with utility data management and energy efficiency programs
What We Offer
- Competitive pay: $30.29 - $32.70 USD per hour - Full benefits package, including medical, dental, vision, 401K, life insurance, and disability insurance - Career advancement opportunities in a fast-growing, supportive company environment - Opportunity to work as part of a team that values its members and works together to achieve positive change
Work Environment and Culture
- Hybrid schedule: Tuesdays, Wednesdays, and Thursdays in office - Collaborative and dynamic team environment - Opportunities for professional growth and development - Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and detail-oriented individual with a passion for customer service and data management, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status. We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability. Apply for this job