Experienced Customer Service Representative – Flex Pay Buy Now Pay Later Travel Product
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Customer Service Representative to join our team and help us revolutionize the way people access financial products.
About blithequark
blithequark is a leading fintech company that's changing the game when it comes to consumer credit. Since 2017, we've helped over 7 million customers access over $40 billion in consumer credit, and we're just getting started. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We're backed by some of the most prominent technology investors and were most recently valued at $6.3B.
Our Culture
We're proud of our collaborative and inclusive culture, which has earned us recognition as one of the World's Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America's Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal. We're a team of passionate, driven individuals who are committed to making a difference in the lives of our customers.
The Role
As a Customer Service Representative working for the Flex Pay buy now pay later travel product, you will deliver top-notch customer service through phone calls, emails, chats, and text messages. You will be the face of blithequark, representing our brand and values to our customers. You will work closely with our top-notch Customer Service organization to create delightful experiences and constantly improve. This is a full-time position, with a 40-hour workweek and a start date of September 29, 2025.
Key Responsibilities
* Provide superior customer care through prompt, courteous, and professional answering of calls, emails, chats, and SMS/text messages
* Aim to consistently exceed customer expectations by finding the best solutions for any problem
* Provide thorough and accurate documentation to customer accounts across our communication channels
* Identify areas of opportunity for optimizing results and improve customer satisfaction
* Become an expert on all applicable tools and systems
* Service accounts by investigating problems and finding resolutions to help overcome customer objections about payments while working towards solutions that best fit their needs
* Build and maintain collaborative relationships with all team members
* Meet and/or exceed production, quality, and customer service goals
* Be an expert on our products and processes
* Adapt to changing policies and procedures on a constant basis while maintaining high quality to your work
What We Look For
* Bachelor's or Associate's degree preferred
* 1+ years experience in customer support or customer retention role, with extensive experience in phone and email communication
* 6+ months of high volume call center experience required
* Financial services and travel industry experience preferred
* Strong attention to detail
* Excellent verbal and written communication skills
* Strong problem solving and analytical skills
* Team player seeking a fast-paced and challenging environment
* Ability to thrive in a fast-paced, changing environment
* Demonstrated ability to multi-task and work in a fast-paced environment
* Proficient in Microsoft, Cloud based products and Google apps
Nice to Have
* Experience in Hospitality/Travel, Finance/Lending, or eCommerce is a plus
What We Offer You
* Great open office space
* Paid time off (PTO)
* Competitive 401(k) program
* Comprehensive benefits package: Medical, dental, vision, life insurance & disability
* Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
* Paid parking or platinum pass
* New Hire Training Program
* Wellness Incentive Program
* Kitchen fully stocked with snacks and beverage
Why Join Us?
At blithequark, we're passionate about creating a better financial future for millions of people. We're a team of innovators, thinkers, and doers who are committed to making a difference. If you're looking for a challenging and rewarding career that will push you to grow and develop as a professional, we want to hear from you.
How to Apply
If you're ready to join a dynamic and innovative team that's changing the game in fintech, apply now! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!