Experienced Spanish Bilingual Customer Service Representative – ServiceTitan Specialist

Are you a customer service professional with a passion for delivering exceptional experiences? Do you have a strong background in communication and a flair for building lasting relationships? Are you fluent in Spanish and English, with a keen understanding of the importance of cultural alignment in customer service? If so, we invite you to join blithequark, a fast-growing plumbing services company, as a Spanish Bilingual Customer Service Representative – ServiceTitan Specialist.

About blithequark

blithequark is a leading provider of plumbing services, dedicated to delivering top-notch solutions to homeowners across the Pacific Time Zone. With a focus on customer satisfaction and a commitment to excellence, we're seeking a talented Customer Service Representative to join our team. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while enjoying the stability and growth opportunities that come with working for a dynamic company like blithequark.

Responsibilities

As a Spanish Bilingual Customer Service Representative – ServiceTitan Specialist, you'll play a vital role in guiding customers from their first call through job completion. Your responsibilities will include:

• Converting high-quality inbound leads: Convert leads from Yelp and Google campaigns into booked appointments through empathetic, persuasive communication.
• Dispatching plumbers: Dispatch plumbers via ServiceTitan, aligning technician expertise and availability with customer needs.
• Processing invoices: Process invoices and manage billing workflows within ServiceTitan, ensuring accuracy and timeliness.
• Maintaining proactive communication: Maintain proactive communication with customers throughout their service journey—from first contact through job completion.
• Delivering exceptional support: Deliver exceptional support across diverse plumbing services, including:

+ Emergency drain cleaning + Faucet installations + Water heater replacements + Whole-home water line re-piping projects

• Executing administrative tasks: Execute administrative tasks related to CRM and service coordination with efficiency and precision.
• Building strong customer relationships: Build strong, lasting customer relationships that foster repeat business and generate positive reviews.

Requirements

To succeed in this role, you'll need:

• Exceptional English communication skills: Clear, professional pronunciation (minimal accent) and strong written communication skills.
• Bilingual (English/Spanish) skills: Strongly preferred to support a diverse customer base.
• Customer service experience: Proven experience in customer service with US-based clients, with a strong understanding of cultural and communication alignment.
• ServiceTitan experience: Highly preferred and a strong competitive advantage.
• Strong technical aptitude: Ability to quickly master CRM/service management tools.
• Full-time availability: Commitment to a consistent 40-hour work week.
• High attention to detail: Self-motivated and proactive in workflow management.
• Ability to excel in an independent remote work environment: Maintain productivity and quality while working independently.

Independent Contractor Perks

As an independent contractor with blithequark, you'll enjoy:

• HMO coverage: For eligible locations.
• Permanent work-from-home arrangement: Enjoy the flexibility of working from home.
• Immediate hiring: Get started right away.

Why Join blithequark?

At blithequark, we're committed to delivering exceptional customer experiences and building lasting relationships. As a Spanish Bilingual Customer Service Representative – ServiceTitan Specialist, you'll have the opportunity to:

• Grow your career: Enjoy growth potential and the chance to directly impact customer satisfaction and company success.
• Develop your skills: Learn and master new skills, including ServiceTitan software and CRM/service management tools.
• Work with a dynamic team: Join a fast-growing company with a talented team of professionals.
• Enjoy a stable and secure work environment: Enjoy the stability and security that comes with working for a well-established company.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job