Experienced Full Stack Customer Success Engineer – Workflow Automation and Integration

Are you a technical expert with a passion for helping customers achieve their goals through workflow automation and integration? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Full Stack Customer Success Engineer to join our global Customer Success organization in the West region. As a key member of our team, you will play a critical role in helping our customers understand the value of workflow automation across their organization and work closely with our Customer Success Managers to ensure our clients are meeting their success criteria for the platform.

About blithequark

Founded in 2018 with co-headquarters in Dublin and Boston, blithequark powers some of the world's most important workflows. Our orchestration, automation, and AI platform enables businesses to operate more effectively, mitigate risk, reduce tech debt, and focus on high-impact work. We serve a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, blithequark connects with any API-enabled service, making it easy for our customers to achieve their highest-priority goals faster.

Our Culture

At blithequark, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and integrity. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our customers' success.

What You'll Be Doing

As a Full Stack Customer Success Engineer, you will be responsible for:

• Designing and developing automation stories in blithequark connecting tools together using their APIs
• Working closely with customers while they onboard, grow, and expand their usage of the platform
• Educating customers on how to get started, refine, and expand their automation use cases
• Partnering with a Customer Success Manager to review the health of a customer and develop success plans for your accounts
• Communicating customer needs across the organization to ensure that blithequark builds the correct roadmap to meet customer needs
• Knowledgeable about how to position blithequark against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes
• Recognizing problems with documentation, enablement material, and other resources customers use to learn about blithequark
• Supporting Professional Services engagements to increase rapid adoption among our customers
• Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc.

What You Bring

To be successful in this role, you will need:

• 3+ years of experience in a technical, client-facing role (such as Consulting, Sales Engineering, Solutions Engineering, or Customer Success Engineering)
• A proven track record of supporting customers from a technical perspective and helping them to be successful in their onboarding or implementation of software tools
• A passion for becoming an expert in a software solution like blithequark
• Curiosity to learn new technologies from both a blithequark and customer perspective
• Experience reading API docs and using an API to connect tools
• A degree in computer science and/or experience with programming or scripting languages
• Experience in enterprise security tools is a bonus, but not required
• Passionate about supporting customers and helping them automate their repetitive and manual workflows
• Comfortable in a fast-paced environment

What We Offer

* Target Annual Earnings (salary + commission): $120K-135K

• A dynamic and supportive work environment
• Opportunities for career growth and professional development
• A comprehensive benefits package, including medical, dental, and vision insurance
• A 401(k) matching program
• Flexible work arrangements, including remote work options
• A fun and inclusive company culture

How to Apply

If you're a motivated and results-driven individual who is passionate about helping customers achieve their goals through workflow automation and integration, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark provides equal employment opportunities to all employees and applicants for employment without regard to sex, race, color, ethnic or social origin, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age, or sexual orientation.

Originally posted on Himalayas

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