Senior Customer Success Manager – Driving Customer Value and Growth at blithequark
Are you a seasoned customer success professional with a passion for driving business outcomes and delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a pioneering company revolutionizing the way businesses manage B2B purchasing. As a Senior Customer Success Manager, you will play a critical role in shaping the success of our rapidly growing customer base across various industries and customer segments.
About blithequark
At blithequark, we're on a mission to simplify the complex task of buying software, services, or tools at work. Our purpose-built procurement platform provides a simple, consumer-grade user experience, empowering businesses to manage billions of dollars in spend. With a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google, we're focused on developing cutting-edge technology, expanding into new global markets, and driving incredible value for our customers. Join us in shaping the future of procurement and customer success!
Your Role
As a Senior Customer Success Manager at blithequark, you will be responsible for managing a portfolio of clients across all types of clients, from Growth to Enterprise customers. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees. Your expertise will be invaluable in driving customer success, and you will have the opportunity to work directly with engineering and product while collaborating with various stakeholders.
Key Responsibilities
* Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.
- Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on blithequark's platform and procurement best practices.
- Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.
- Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.
- Manage customer health based on data-driven adoption metrics.
- Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.
- Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.
- Partner with Sales to manage renewals to achieve target NRR.
- Continuously improve Customer Success assets and processes. We're an early-stage company, and we want people who are excited to build and motivated to up-level the status quo!
Qualifications
* 5+ years of relevant work experience working in customer-facing customer success, account management, or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.
- Procurement experience (procurement, sourcing, or vendor management background) and/or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.
- Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
- Strong project management skills to manage a dynamic customer portfolio.
- Creative problem solver while being attentive to details.
- Business process-oriented and ability to think about workflow efficiency (e.g., diagrams, conditionally based logic, etc.).
- Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality).
Nice to Haves
* Experience with SaaS workflow management tools (low code/no code configuration).
- Procurement, legal, financial, or IT systems background (fluency or exposure).
- Experience working in a top-tier consulting firm or have an MBA.
Perks & Benefits
At blithequark, we're committed to providing our employees with everything they need to do their best work. Some of the benefits we offer include:
- Start-up equity
- Full health, vision, and dental coverage
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
Why Join blithequark?
We're looking to hire Zippers and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you! If you're a motivated and results-driven customer success professional looking for a new challenge, apply now to join our team at blithequark! Apply for this job