Experienced Healthcare Customer Service Representative – Patient Engagement and Support
At blithequark, we foster collaboration, creativity, and innovation. Our promises to our team members include empowering growth through trust, opportunity, and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient-focused, and enjoy interacting with patients, patient representatives, providers, pharmacies, and more, then this may be the position for you. Did we mention this was a remote, work-from-home position?
About blithequark
For more than 30 years, blithequark has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.
Responsibilities
As a Healthcare Customer Service Representative at blithequark, you will be responsible for:
- Enjoy making outbound calls and reaching out to patients, members, and customers to provide exceptional support and guidance
- Outreach to patients to schedule appointments for preventative health screenings, assess for high-risk or other healthcare appointments
- Have a passion for helping patients make decisions that will enhance their healthcare experience
- Make welcome calls and assist members and patients with benefits and insurance information
- Outbound calls to conduct surveys to gather valuable feedback and insights
- The best part, you will be making a difference in someone's life!
Thriving in a Remote Work Environment
To ensure your success and well-being while working from home, we provide the following support and guidelines:
- Safety: Choose a consistent work area/office, make your area physically safe, stay organized, and personalize your desk!
- Security: Protect your computer, keep it quiet (remember, we are dealing with patients!), and prioritize your online security
- Support: Communicate openly with your team, we coach and focus on your performance, and quality matters
- Success: Get ready for work, prepare yourself mentally, use your resources, and take breaks to get outside and recharge
Why Join blithequark?
We value our team members' expertise and dedication, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Representative is $15.00 per hour. In addition, we offer a comprehensive benefits package that includes:
- Health, dental, and vision insurance
- A 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
Qualifications
To be successful in this role, you will need:
- A High School Diploma or General Education Degree (GED) required – this will be verified during the background check
- Strong computer experience (data entry, screen navigation, keyboarding)
- Experience with Microsoft Outlook (email) and Word
- Excellent customer service skills
- Ability to adhere to daily schedules and duties
- Excellent oral and written communication skills
- Excellent demonstration of caring and compassion
- A reliable computer with at least two monitors (22 inches or larger) with HDMI and Display ports
Career Growth Opportunities and Learning Benefits
At blithequark, we believe in investing in our team members' growth and development. You will have access to:
- Ongoing training and coaching to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- A supportive and collaborative work environment that encourages learning and innovation
Work Environment and Company Culture
As a remote employee, you will have the flexibility to work from the comfort of your own home. Our company culture is built on collaboration, creativity, and innovation. We value diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- $15.00 per hour
- Comprehensive benefits package (health, dental, vision insurance, 401(k) plan, paid time off, flexible spending accounts, employee wellness programs, and career development opportunities)
Additional Information
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
Protect Yourself from Recruitment Scams
At blithequark, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters. We communicate using our official email domain: @blithequark.com. If you believe you have been a victim of a crime, contact the local authorities or the FBI's Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.
How to Apply
To be considered for this role, please submit your application directly through our official career portal. We are not accepting resumes for this position from external staffing agencies or recruiters. Apply for this job