Experienced Full Stack Customer Solutions Specialist – 3rd Shift Roadside Assistance

Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you enjoy helping people when they need it most? If so, we invite you to join our team of dedicated Customer Solutions Specialists at blithequark, North America's fastest growing roadside assistance company and dispatch technology platform.

About blithequark

blithequark operates multiple 24x7x365 call centers, including Canada, with headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members. With a revolutionary technology platform that takes the guesswork out of the job, we empower our Customer Solutions Specialists to excel in their roles and make a real difference in people's lives.

Job Summary

We're seeking experienced and customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). As a CSS, you'll take in-bound calls from members in need of roadside assistance (tire change, jump start, tow) via phone, arrange the needed service by selecting and dispatching a service provider, and provide customer care and follow-up. If you're looking for a career where you can utilize modern technology to perform basic tasks such as address location, research, and basic typing, we could be a great fit for you!

Key Responsibilities

As a Customer Solutions Specialist, you'll be responsible for:

• Answering inbound member calls and providing exceptional customer service
• Asking essential questions to understand each member's unique situation and navigating our computer program to locate each member and identify nearby service providers
• Accurately collecting and performing data entry of all required member/provider information
• Using professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
• Demonstrating efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
• Consistently meeting company standards and specified goals as assigned by management on a regular basis
• Maintaining confidentiality of account information and escalating any issues that may arise to management
• Adhering to the prescribed policies and procedures as outlined in the Employee Handbook

Essential Qualifications

To be successful in this role, you'll need:

• A minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and the ability to assist members with grace
• Excellent communication skills, including a professional, articulate voice and the ability to listen and communicate effectively
• The ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
• Emotional resilience and the ability to handle upset members in a calm, professional manner
• A positive attitude and the ability to work well with others
• The ability to work in a fast-paced environment while maintaining a professional attitude

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience working in a 24x7x365 call center environment
• Familiarity with dispatch technology platforms
• Basic typing skills (at least 40 wpm)
• High school diploma or equivalent

Skills and Competencies

To succeed in this role, you'll need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and critical thinking skills
• Ability to multitask and prioritize tasks effectively
• Emotional intelligence and empathy
• Basic computer skills, including typing and data entry
• Ability to learn and adapt to new technology and systems

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Solutions Specialist, you'll have opportunities to:

• Develop your skills and knowledge in customer service, dispatch technology, and problem-solving
• Take on additional responsibilities and leadership roles as you grow and develop in your career
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with other teams and departments to achieve business objectives and improve customer experiences

Work Environment and Company Culture

We're proud of our fun and friendly work environment at blithequark. As a Customer Solutions Specialist, you'll have the opportunity to:

• Work from home or in our Johnson City, TN call center
• Enjoy a flexible work schedule and opportunities to earn work-from-home days
• Participate in team-building activities and social events
• Collaborate with other teams and departments to achieve business objectives and improve customer experiences
• Enjoy a range of benefits, including health, dental, and vision plans, paid holidays, and paid time off

Compensation and Benefits

As a Customer Solutions Specialist at blithequark, you'll enjoy a competitive salary range of $12.00 - $15.00 per hour, plus benefits and incentives. Our benefits package includes:

• Health, dental, and vision plans
• Paid holidays and paid time off
• Flexible work schedule and opportunities to earn work-from-home days
• Performance-based incentives and bonuses
• Sign-on and referral bonuses available

How to Apply

If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job