Experienced Customer Support Representative – Night Shift – Remote Opportunity with blithequark
Are you ready to embark on a thrilling career journey with a forward-thinking organization that's revolutionizing the industry? Look no further than blithequark, a dynamic and innovative company that's shaping the future of customer support. As an Experienced Customer Support Representative, you'll play a pivotal role in delivering exceptional experiences to our customers, driving results, and defining the industry.
About blithequark
blithequark is a trailblazing organization that's committed to pushing the boundaries of innovation and excellence. With a strong focus on customer-centricity, we're dedicated to providing unparalleled support and services that exceed our customers' expectations. Our team is passionate about making a difference, and we're looking for like-minded individuals who share our vision and values.
Job Summary
We're seeking an Experienced Customer Support Representative to join our team on a night shift schedule. As a key member of our support team, you'll be responsible for monitoring and closing out Hughes Enterprise Maintenance orders, verifying details, and providing exceptional support to our customers. This is a remote-based position, and you'll have the flexibility to work from the comfort of your own home after completing an initial training period at our office location in Green Bay, WI.
Key Responsibilities
As an Experienced Customer Support Representative, your key responsibilities will include:
- Assisting with screening and monitoring orders in the system
- Assisting technicians with order closeouts
- Handling internal escalations to ensure orders are accepted and rolled on
- Updating information through data entry
- Running reports and updating trackers as needed
- Assisting with logistics and system-related issues
- Assisting with inbound/outbound calls and emails from internal/external customers
What's in it for you?
At blithequark, we're committed to providing a comprehensive benefits package that supports your physical, emotional, and financial well-being. Our benefits include:
- Company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program
- 401(k) with Company Match
- Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance
- Opportunities for career growth and professional development
- A dynamic and supportive work environment that fosters collaboration and innovation
Requirements
To be successful in this role, you'll need:
- A High School Diploma or GED equivalent
- 1 year of customer service experience (preferably in a similar role)
- Effective oral and written communication skills
- Follow-through and the ability to multi-task and meet deadlines
- Ability to work independently and have the willingness to research and suggest creative solutions
- Adaptability and the ability to learn quickly and grasp new instructions easily
- Strong computer navigation skills and knowledge of Microsoft Office
- Ability to work under pressure and respond with urgency
- Willingness to work flexible hours, including weekends, holidays, and overtime as needed
Schedule
Your schedule will include:
- In-Person Training at our office located in Green Bay, WI (Monday - Friday, day shift)
- 12-hour Rotating Night Shift schedule from 6:00pm to 6:00am
Salary and Benefits
You'll be rewarded with a competitive salary of $15.00 per hour, plus a $2.00 shift differential. Our comprehensive benefits package includes company-paid premiums for Short-Term Disability, Life Insurance, and Employee Assistance Program, as well as 401(k) with Company Match, Medical, Dental, Vision, Long-Term Disability, Critical Care, and Accident Insurance.
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable, willing to learn, and passionate about delivering exceptional customer experiences, we want you. Apply now and take the first step towards an exciting career journey with blithequark! Apply To This Job Apply for this job