Experienced Technical Customer Care Specialist I - Dealertrack DMS at blithequark
Are you a customer-centric professional with a passion for delivering exceptional technical support? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark's dynamic team as a Technical Customer Care Specialist I - Dealertrack DMS. As a key member of our remote call center, you will play a vital role in providing top-notch technical support to our clients, ensuring their success with our Dealertrack Dealer Management Software (DMS) application.
About blithequark
At blithequark, we're a forward-thinking innovator in the automotive industry, driven by a mission to empower our customers with cutting-edge technology and exceptional service. Our award-winning workplace culture is built on the principles of inclusion, kindness, and a commitment to being a force for good in the world. We're proud to be a leader in our industry, and we're looking for talented individuals like you to join our team and help us achieve our vision.
Job Highlights
* Immediate openings available: Join our team today and start making a difference in the lives of our clients.
- Remote work opportunity: Work from anywhere in the United States, with the flexibility to balance your work and personal life.
- Competitive salary: Enjoy a salary that reflects your value to our organization.
- Opportunities for growth: Develop your skills and advance your career in a dynamic and supportive environment.
Essential Functions
As a Technical Customer Care Specialist I - Dealertrack DMS, you will be responsible for:
- Managing a variety of interactions with clients via phone, email, and other methods of communication, supporting the DMS technical call center.
- Professionally managing a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS).
- Responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients' concerns.
- Researching technical problems with the aim of finding the best possible solution.
- Working with internal team members via cases, phone, email, and IM to escalate system and client issues.
- Analyzing data to resolve complex technical issues.
- Using critical thinking and problem-solving skills to resolve a wide variety of issues.
- Following up with client requests in a timely manner.
- Correctly documenting all work in a case system.
- Managing escalation cases with professionalism and a focus on client satisfaction.
- Mentoring team members to improve the department's overall success and client satisfaction.
- Maintaining constructive relationships with customers and bringing to the attention of the manager any issues/inquiries.
- Working on other projects as assigned by their Manager/Supervisor.
- Attending training sessions to improve and/or maintain skill sets.
- Maintaining professionalism while working with clients, co-workers, and leadership.
- Ability to work under pressure and against deadlines.
- Ability to use discretion in managing confidential client data.
- Ability to follow outlined processes and demonstrate good judgment.
- Ability to work well independently and with a team.
- Ability to analyze different types of data to draw conclusions.
Minimum Qualifications
* High School Diploma/GED
- Generally, less than 2 years' experience in a related field
- Working knowledge of Microsoft Outlook, Word, and Excel
What We Look For (Preferred)
* College Degree
- Technical background
Work Environment and Culture
As a remote call center representative, you will be working in a fast-paced environment where no two days are ever the same. You will be part of a dynamic team that is passionate about delivering exceptional customer service and support. Our work environment is built on the principles of inclusion, kindness, and a commitment to being a force for good in the world.
Compensation, Perks, and Benefits
* Competitive salary
- Opportunities for growth and advancement
- Comprehensive training and development programs
- Collaborative and supportive work environment
- Flexible work arrangements to balance your work and personal life
How to Apply
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application and look forward to welcoming you to our team. Apply To This Job Apply for this job