Experienced Customer Service Representative – Remote American Airlines Team

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! We're seeking an experienced Customer Service Representative to join our Remote American Airlines team at blithequark. As a key member of our Payments and Digital Strategy crew, you'll play a vital role in ensuring seamless customer interactions and driving business growth.

About blithequark

At blithequark, we're a dynamic organization that values innovation, inclusivity, and customer satisfaction. Our team is dedicated to providing exceptional experiences that exceed our customers' expectations. As a Remote American Airlines Customer Service Representative, you'll be part of a global network that spans over 6,800 daily flights to 365 destinations. Join us, and you'll embark on a journey of discovery, growth, and adventure!

Job Responsibilities

As a Remote American Airlines Customer Service Representative, you'll be responsible for:

• Completing data access and balancing tasks
• Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assisting other departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing
• Working member cases/assignments
• Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
• Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Logging, reviewing, and making necessary GL, account changes, and/or returns
• Processing Stop Pays and Check Batching
• Completing daily balancing and department closing
• Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests
• Researching and verifying incoming and outgoing wire transfer information
• Communicating with vendors to process wire transfers
• Understanding and being familiar with outgoing and incoming wire transfer laws
• Depositing check returns, reviewing member check returns on draft changes, processing member checks, affirming members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Requirements

To succeed in this role, you'll need:

• A high school degree or GED
• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Excellent customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

To excel in this role, you'll need:

• Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint)
• Won through both work experience with the software or education and hands-on use of the software
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills. As a Remote American Airlines Customer Service Representative, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and professional growth
• A dynamic and inclusive work environment that values diversity and inclusion

Work Environment and Company Culture

Our Remote American Airlines team is a dynamic and inclusive group of professionals who share a passion for delivering exceptional customer experiences. As a member of our team, you'll enjoy:

• A flexible and remote work environment that allows you to work from anywhere
• A collaborative and supportive team culture that values open communication and feedback
• Opportunities for professional growth and development
• A comprehensive benefits package that includes health, dental, and vision insurance, as well as 401(k) matching and other perks

Compensation, Perks, and Benefits

As a Remote American Airlines Customer Service Representative, you'll enjoy a competitive salary, comprehensive benefits package, and a range of perks and incentives, including:

• A competitive salary range of $22-35/hour
• Comprehensive health, dental, and vision insurance
• 401(k) matching and other retirement benefits
• Flexible work arrangements and remote work options
• Opportunities for professional growth and development
• A dynamic and inclusive work environment that values diversity and inclusion

How to Apply

If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our Remote American Airlines team at blithequark. Apply for this job