Experienced Full Stack Customer Support Consultant – Multilingual Customer Experience Expert
Are you a multilingual customer experience expert looking for a challenging and rewarding role that combines your passion for technology and customer support? Do you have a strong background in customer service and a proven track record of delivering exceptional results? If so, we invite you to join our team at blithequark as a Customer Support Consultant.
About blithequark
blithequark is a leading provider of Support-as-a-Service, offering secure technical, customer support, and CX services to tech companies around the globe. With over a decade of experience, we have established ourselves as an industry leader in premium outsourced customer support, with a presence in 8 hubs worldwide. Our mission is to provide our clients with exceptional customer experiences, while also fostering a positive and inclusive work environment for our team members.
Why Join blithequark?
At blithequark, we believe in treating our team members like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people from diverse backgrounds and experiences, and we're committed to creating a workplace that is inclusive, supportive, and empowering. As a Customer Support Consultant, you'll have the opportunity to work with a talented team of professionals, learn new skills, and achieve challenging goals in a multicultural and multilingual environment.
What You'll Do
As a Customer Support Consultant at blithequark, you'll be responsible for providing exceptional customer support via calls, chats, and emails, building positive and long-lasting relationships with customers, meeting team KPIs, and staying up-to-date with cutting-edge technology. You'll also be responsible for securely working with customers' sensitive information, applying the latest customer happiness practices, and maintaining a working knowledge of our clients' products and services.
Key Responsibilities:
* Provide exceptional customer support via calls, chats, and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Stay up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest customer happiness practices
- Maintain working knowledge of our clients' products and services
What You Need to Succeed
To succeed in this role, you'll need to have:
- Fluent English and French (C1 written and spoken for both languages is a must)
- Experience in customer service
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)
Nice to Have:
* Experience with CRM systems
Benefits and Perks
As a Customer Support Consultant at blithequark, you'll enjoy a range of benefits and perks, including:
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Who We Are Looking For
We're looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional results. If you're a team player with a positive attitude, excellent communication skills, and a proven track record of success in customer service, we want to hear from you.
How to Apply
If you're ready to take your career to the next level and join a dynamic team of professionals, please submit your CV in English, highlighting your outstanding skills and experience. We can't wait to hear from you!
Disclaimer
blithequark is an equal opportunities employer and welcomes applications from diverse backgrounds and experiences. We are committed to creating a workplace that is inclusive, supportive, and empowering for all our team members. Apply for this job