Senior Customer Success Manager – Los Angeles

Join blithequark, a dynamic and inclusive organization dedicated to democratizing education, as a Senior Customer Success Manager in Los Angeles. As a key member of our growing Customer Success team, you will play a vital role in driving the adoption of our Educational Support System (ESS) across student bodies, fostering meaningful relationships with school district leaders, school admins, and teachers. If you're a customer-centric, data-driven professional with a passion for education and a knack for building strong relationships, we want to hear from you.

About blithequark

At blithequark, we believe that every learner deserves individualized support to help them succeed in school and beyond. Our Educational Support System (ESS) empowers students with 24/7 high-quality tutoring, after-school enrichment, and college and career resources. As a leader in the education industry, we're committed to making education more equitable and accessible to all. Our mission is woven into the fabric of our culture, driving us to build creative solutions and collaborate with each other to achieve excellence.

Job Summary

We're seeking a proactive, organized, and data-driven Senior Customer Success Manager to join our team in Los Angeles. As a Senior CSM, you will be responsible for building, managing, and growing relationships with our customers, driving the adoption of our ESS across student bodies, and collaborating with internal stakeholders to achieve customer activation and retention. If you're a results-oriented professional with a passion for education and a knack for building strong relationships, we want to hear from you.

Key Responsibilities

* Build, manage, and grow relationships with our customers by facilitating teacher and student adoption of the blithequark platform

• Partner with our customers to understand their needs and develop meaningful plans that feed their long-term goals
• Understand the main features and benefits of our products inside and out and articulate them to our customers
• Manage the student activation funnel and work closely with Account Management and Customer Onboarding to drive power users across your book of business
• Use multiple methods of engagement (in-person visits and presentations, emails, calls, etc.) to drive student activation and broad adoption of blithequark
• Use best practices and innovative tactics to drive revenue growth in LA
• Offer strategic solutions to customers, earning their trust by educating them on how to use blithequark to drive academic impact and student confidence
• Manage key metrics that feed into team-based goals around student activation, retention, growth, and advocacy
• Serve as the customer advocate to ensure product feedback is passed to our Product and Engineering teams
• Oversee a small team of regionally-based Customer Engagement Specialists
• Demonstrate strong, competent leadership for team member(s) to guide them in reaching their full potential and meeting their objectives, which supports achievement of team and corporate goals

Qualifications

* 3+ years of experience working with customers within a SaaS company or in a Customer Success role at a high-growth B2B SaaS and/or B2B2C company

• Ability to thrive in a collaborative, team environment while working independently with minimal supervision
• Amazing written and verbal communication skills; you're talking to our customers, after all!
• Pro at building relationships with customers and stakeholders
• Outstanding organizational skills and the ability to manage multiple tasks and requests
• Results-oriented; you always have your next goal in mind, and a plan to get there
• Willing to travel 35%-40% of the time (travel may fluctuate)
• Nice-to-haves:

+ Bilingual in Spanish is a huge plus! + Can share with us a time that you analyzed data, and took actions on those insights to help a customer achieve their goals + Ed tech experience + Been at a company that's scaled from $10 --> $100 million+ in revenue

Job Perks

* Work with a dynamic team that provides support whenever you get stuck

• Remote-first environment
• A unique opportunity to make an impact by making education more equitable
• Stipend to help support the growth of your home office
• Unlimited access to tutoring for children of blithequark employees

Benefits

* Retirement plan

• Medical, Dental, Vision, EAP, PTO, Parental Leave, Pet insurance, and more

What We Offer

At blithequark, we're committed to creating a diverse and inclusive work environment that fosters excellence and creativity. We believe that diverse teams build better products, and we're passionate about making education more equitable and accessible to all. If you're a customer-centric, data-driven professional with a passion for education and a knack for building strong relationships, we want to hear from you.

How to Apply

If you're ready to join our team and make a meaningful impact in the education industry, please apply through our job board. Our amazing talent team will reach out to you to discuss how you can become a vital part of our success story. Apply Job! Apply to this Job Apply for this job