Experienced Full Stack Customer Service Representative – Financial Solutions and Debt Management

Are you ready to make a real difference in the lives of customers and drive results in a dynamic and industry-leading organization? Do you have a passion for delivering exceptional customer service and a strong desire to grow your career in a supportive and inclusive work environment? If so, we invite you to join blithequark as a Full Stack Customer Service Representative, where you will play a vital role in providing financial solutions and debt management services to customers across Europe.

About blithequark

blithequark is the industry-leading provider of credit management services across 20 markets in Europe. With a team of circa 10,000 dedicated professionals, we serve around 80,000 companies across the continent, helping them to get paid and support people with their late payments. Our mission is to lead the way to a sound economy and play a critical role in society at large. At blithequark, we consider everybody to be a leader, and we lead ourselves when collaborating to meet the needs of our clients and customers. We are accountable for our actions, trust and care for each other, and strive to create a diverse and inclusive workplace.

The Role

As a Full Stack Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service and support to achieve the best outcome. You will be responsible for:

• Providing tailored solutions to customers experiencing financial difficulty, including affordable repayment plans
• Making and receiving calls to/from customers, managing a variety of customer accounts, such as car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phone
• Investigating customer debt and providing personalized and customer-focused service
• Ensuring compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers
• Working 37.5 hours per week, Monday-Friday (between the hours of 08:00 to 20:00) and one in three Saturdays between the hours of 08:30 to 16:30, with varied shift patterns
• Commuting to our Manchester office, with a hybrid working arrangement, where you will be office-based for the duration of your induction (circa 8 weeks) and for a period of time after

What We're Looking For

We're looking for fantastic people who are:

• Friendly and have excellent communication skills
• Positive, self-motivated, and enthusiastic, with a passion for making a real difference
• Experienced in customer service, whether face-to-face or in a call centre environment
• Able to use different systems, accurately reflecting conversations and outcomes
• Able to deal with sensitive and challenging conversations, complaints, and have the resilience to bounce back from them
• Good at numeracy and English literacy skills, to help break down complexities around financial products and solutions

What We Offer

At blithequark, we offer a competitive starting base salary of £23,850, with an OTE up to £27,427 (bonus paid monthly, subject to performance). We also offer:

• 30 days holiday, including bank holidays, with the ability to buy more/sell back
• Gadget schemes, give as you earn charity donation schemes, and interactive subsides events
• Access to a contributory workplace pension scheme
• An extra day to celebrate your birthday
• Fantastic hybrid work pattern, where you can work a mixture of home and office
• Opportunities to grow, with structured and continuous training, weekly coaching for personal development/progression, and employee recognition programmes
• Health benefits, including access to private medical insurance, health cash plans, dental insurance, health assessments, life assurance, and more
• Wellbeing benefits, including discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme
• A supportive, open, and value-driven culture, with ethics, dedication, solutions, empathy, and a commitment to inclusively open, inspiringly supportive, and rich in diverse perspectives

How to Apply

If you're interested in this position and believe you have the right experience, please send your English CV via the 'apply button'. We strive to create a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. If you need a change to be made so that you can make your application, please contact our Talent Acquisition team via as soon as possible before the closing date to discuss your needs. We are an equal opportunities employer and authorized and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work, and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file, or have excessive default balances. Any outstanding debt will be considered on a case-by-case basis. Apply for this job