Experienced Customer Service Advisor – Remote Opportunity with blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others resolve issues? If so, we invite you to join blithequark as a Customer Service Advisor, where you'll have the opportunity to make a real difference in the lives of our customers.

About blithequark

At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our team of passionate and talented individuals is committed to fostering a culture of individuality, where everyone feels valued and empowered to succeed. As a Customer Service Advisor, you'll be part of a dynamic team that's as passionate about technology as you are.

Job Summary

We're seeking an experienced Customer Service Advisor to join our remote team, where you'll be responsible for handling high-volume calls from customers with inquiries about their recent purchases. As a Customer Service Advisor, you'll use your problem-solving skills to find quick solutions and resolve any issues, while also providing exceptional service and helping customers feel heard.

Responsibilities

As a Customer Service Advisor, you'll be responsible for:

• Handling inbound calls from customers with inquiries about their recent purchases
• Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Using your problem-solving skills to find quick solutions and resolve any issues
• Helping de-escalate frustrated customers with empathy and professionalism
• Occasionally assisting with upselling or cross-selling when appropriate and necessary

Requirements

To be successful as a Customer Service Advisor, you'll need:

• 18 years or older
• High School Diploma or GED
• Ability to successfully pass a criminal background check
• At least six months experience in customer service
• High-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• Secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Be flexible in working hours, seven days per week including weekend days
• Reside in one of our US hiring zones

Preferred Qualifications

While not required, we prefer candidates with:

• Experience in customer service or call centers
• Strong problem-solving abilities and a knack for de-escalating upset customers
• Familiarity with CRM software and other customer service tools

Why Join blithequark?

As a Customer Service Advisor with blithequark, you'll enjoy:

• Remote work: Enjoy the flexibility of working from home in your secured workspace
• Health Benefits: Medical, dental, and vision coverage starting day one
• PTO: Accrue paid time off starting after 180 days
• Bonuses: Performance-based bonus incentives to reward your hard work and success
• Career growth opportunities: We're committed to helping you grow and develop your skills and career

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you're an individual with a disability who needs a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through this form and email it as an attachment to .

Vaccination Policy

At blithequark, we value the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible.

Apply Now!

Ready to take the next step in your career? Apply today and join a team that's as passionate about technology as you are! Apply for this job