Experienced Full Stack Customer Service Representative – Medicaid Member Support

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our dynamic team at blithequark as a Remote Call Center Customer Service Representative. As a key member of our Medicaid Member Support team, you will play a vital role in providing top-notch service to Iowa Medicaid Program recipients and affiliates.

About blithequark

At blithequark, we pride ourselves on being a mission-driven organization that delivers critical services and solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our success, and we're committed to creating an environment where individuality is valued and nurtured every day. As a remote call center customer service representative, you'll be part of a team that's passionate about making a real impact in the lives of our clients and the millions of people who count on them.

Job Summary

As a Remote Call Center Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:

• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To succeed in this role, you'll need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Problem-solving skills through analysis and ongoing feedback
• The ability to achieve results through knowledge, empathy, and commitment
• A high school diploma or GED
• Background check requirements
• Residency within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

While not required, the following skills and qualifications will make you a strong candidate:

• Excellent typing and grammar skills
• Ability to navigate a computer
• Understanding and utilization of policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

As a Remote Call Center Customer Service Representative at blithequark, you'll enjoy:

• A competitive hourly rate of $18.00
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot employee discount program
• Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time

Work Environment and Culture

At blithequark, we value a positive, employee-friendly culture that encourages growth and development. Our remote work environment allows you to work from the comfort of your own home, while still being part of a dynamic team that's passionate about delivering exceptional service.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for Individuals with Disabilities

If you need a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through the form available on our website. Apply for this job