Experienced Customer Service Representatives – English Language Support for Health Texas Project
Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as a Customer Service Representative for the Health Texas project. As a key member of our growing team, you will play a vital role in providing top-notch customer care and enrollment services for health benefits via telephone, IVR, and web-based portals.
About blithequark
blithequark is a leading provider of innovative solutions and services that transform the lives of individuals and communities. Our mission is to empower people to achieve their full potential by delivering exceptional experiences, fostering growth, and promoting well-being. With a strong commitment to excellence, diversity, and inclusion, we strive to create a workplace culture that inspires creativity, collaboration, and innovation.
Why Join blithequark?
* Work/Life Balance Support: Enjoy flexibility tailored to your needs, allowing you to balance your personal and professional life with ease.
- Competitive Compensation: Receive competitive hourly pay, quarterly bonuses based on performance, and opportunities for career growth and advancement.
- Comprehensive Insurance Coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA, as well as Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package: Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Enjoy additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
* Interact with customers: Provide information in response to inquiries about programs and services in a contact center.
- Respond to customer inquiries: Address customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services.
- Record customer interactions: Document details of inquiries, complaints, comments, and actions taken.
- Follow standard operating procedures: Ensure consistency and accuracy in customer interactions.
- Address customer inquiries and resolve problems: Ensure that appropriate changes are made to resolve customer issues.
- Refer unresolved customer grievances: Refer unresolved customer grievances to designated departments for further investigation.
- Communicate with supervisor: Communicate with supervisor regarding any potential needs or concerns.
- Navigate multiple computer systems: Add appropriate documentation to the systems while speaking with a customer.
- Perform data entry: Perform data entry accurately.
Minimum Requirements:
* High school diploma or GED: Required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Program Specific Requirements: High School diploma or equivalent, 6 months of customer service experience preferred, and must reside within 70 miles of El Paso, TX (Must live in Texas).
- Home Office Requirements: Reliable, high-speed internet service, minimum 20 Mbps download speeds, and a traditional, wired high-speed connection such as cable or fiber.
What We Offer:
* Competitive hourly pay: Receive competitive hourly pay, quarterly bonuses based on performance, and opportunities for career growth and advancement.
- Comprehensive insurance coverage: Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA, as well as Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future planning: Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid time off package: Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- Holistic wellness support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition platform: Acknowledge and appreciate outstanding employee contributions.
- Tuition reimbursement: Invest in your ongoing education and development.
- Employee perks and discounts: Enjoy additional benefits and discounts exclusively for employees.
- Maximus wellness program and resources: Access a range of wellness programs and resources tailored to your needs.
- Professional development opportunities: Participate in training programs, workshops, and conferences.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for the job now! We look forward to welcoming you to our team at blithequark! Apply for this job