Experienced Bilingual (French/English) Customer Service Representative – Hybrid Work Environment
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both English and French? Are you looking for a dynamic and supportive work environment where you can grow and develop your skills? Look no further! blithequark is seeking an experienced Bilingual (French/English) Customer Service Representative to join our team in Fort Lauderdale, FL.
About blithequark
blithequark is a leading provider of innovative solutions for the home improvement industry. Our cutting-edge platform enables some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. With a strong focus on customer satisfaction, we strive to deliver exceptional experiences that exceed our customers' expectations. Our full-service contact center in Fort Lauderdale, Florida, is the main point of contact for our customers, ensuring that their needs are met and managed throughout the lifespan of their project.
The Role
As a Bilingual (French/English) Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both English and French. You will be the primary point of contact for our customers, responding to their inquiries, resolving issues, and providing information on our products and services. Your excellent communication skills, both written and verbal, will enable you to effectively communicate with our customers, ensuring that their needs are met and exceeded.
Key Responsibilities
* Answer incoming calls and respond to customer requests in a timely and professional manner
- Book appointments for members with a high degree of data accuracy
- Maintain excellent written and verbal communication skills on a consistent basis
- Identify and escalate issues to supervisors as needed
- Adapt to fast-changing guidelines and customer needs
- Inform clients by explaining procedures, answering questions, and providing information
- Maintain and improve quality results by adhering to standards and guidelines
Requirements
* High school graduate or G.E.D.
- Minimum of one year experience in an inbound/outbound call center or retail environment
- Excellent oral and written communication skills
- Ability to multitask in speaking on the phone, using the computer, and keyboard simultaneously
- Ability to type at least 25 words per minute
- Experience in providing exceptional customer service and maintaining established quality requirements
- Must be able to pass a background check
- Must be fluent (speaking/reading/writing) in both English and in Standard French (Standard French only, not French Creole)
Benefits
* Opportunity to continue working from home in our post-pandemic workplace
- Eligible for Medical, Dental, and Vision after 60 days of continuous employment
- $15,000 Life Insurance (Company Paid)
- 401K plan eligibility after 1 year of service with company match of up to 4%
- Paid Time Off - Earn 10 days per year after 90-day probationary period
- $200 Monthly Incentive Bonus Plan
- Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs
- Casual dress code
Work Environment
blithequark is committed to creating a supportive and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences, and we strive to maintain a positive and collaborative atmosphere. Our hybrid work environment allows you to work from home while still being part of a dynamic and supportive team.
Career Growth Opportunities
At blithequark, we believe in investing in our employees' growth and development. We offer a range of career learning and development programs that enable you to develop new skills and advance your career. Our supportive team and collaborative environment will help you achieve your career goals and exceed your expectations.
How to Apply
If you are a motivated and customer-focused individual with excellent communication skills in both English and French, we encourage you to apply for this exciting opportunity. Please submit your application, and we will contact you if you become selected for a phone interview.
Equal Opportunity Employer
blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Apply Now!
Don't miss this opportunity to join a dynamic and supportive team that is passionate about delivering exceptional customer experiences. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job