Experienced Customer Support Associate - Work from Home - Wichita, KS
Are you a highly motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic work environment? Do you have excellent communication skills and a passion for delivering exceptional customer experiences? If so, we invite you to join blithequark, a leading innovative customer contact center, as a Customer Support Associate - Work from Home - Wichita, KS.
About blithequark
blithequark is a fun, laid-back environment that provides opportunities for personal and professional growth. As a leading innovative customer contact center, we offer a launching point for all employees to advance on their career path. Our team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our team.
Position Description
We are seeking At-Home Contact Center Specialists available to work Full-time or Part-time. As a Customer Support Associate, you will be responsible for qualifying callers for programs, products, or services that our clients offer through outbound and inbound calls. Your tasks will include:
* Qualifying callers for programs, products, or services
* Appointment Scheduling
* Insurance Lead Qualification
* Patient Recruitment
* Medical Appointment Setting
Key Responsibilities
* Qualify callers for programs, products, or services offered by our clients
* Conduct outbound and inbound calls to customers
* Provide exceptional customer service and support
* Meet or exceed performance metrics and targets
* Collaborate with team members to achieve shared goals and objectives
* Stay up-to-date with product knowledge and industry developments
Requirements
* High School Diploma or GED is required
* Great Verbal and Written Communication Skills
* Working Knowledge of Windows Based Operating Systems including Google Chrome
* Ability to Demonstrate Product Knowledge once Nesting Period is Complete
* Ability to Adapt in a Fast-Changing Environment
* Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements:
+ Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better)
+ Operating System: Windows 10 (32-bit / 64-bit) or higher
+ RAM: 8GB or more
* Webcam
* High speed internet access with download speed of at least 100 and upload speed of at least 10
* Must have a desk/workstation in a quiet workspace
* Must be able to attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)
Benefits
* Remote work
* Remote training
* For Full-time employees ONLY:
+ Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected
+ 401(k) after 90-day probationary period if elected
+ PTO after 6 months of employment
What We Offer
* Competitive hourly rate of $10.00 per hour ($7.25 per hour during training)
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and development programs
* Flexible work arrangements, including remote work options
How to Apply
If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. Please submit your application online, and we'll review your qualifications and experience. We're an equal opportunity employer and welcome applications from diverse candidates.
Apply Now
Don't miss this opportunity to join blithequark and start your career in customer support. Apply now and take the first step towards a rewarding and challenging role in a dynamic work environment.