Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support
At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. As a leading provider of cloud-based enrollment tools, we're committed to delivering an exceptional customer experience that's both simple and empowering. We're now seeking a talented and dedicated Remote Customer Service Representative to join our elite team and help us achieve our vision.
About blithequark
blithequark is a dynamic and innovative company that's passionate about making a difference in the lives of millions of Americans. With the largest state-based marketplace footprint, we've built a reputation for delivering award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our consumer-friendly interface and decision support tools empower people to make better health plan decisions, and our commitment to customer satisfaction is unwavering.
The Role
As a Remote Customer Service Representative, you'll be the face of blithequark, delivering an exceptional customer experience that's both personalized and empathetic. You'll be responsible for handling inbound and outbound calls, managing customer accounts, and providing technical support to ensure that our customers have a seamless and stress-free experience. You'll also be required to interpret and follow defined procedures and policies, think creatively to solve problems, and adapt to changing projects and updates.
Key Responsibilities
* Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Adhere to regulated guidelines for communications via all channels
Essential Qualifications
* 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 35 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with mobile internet service providers and/or satellites
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
Preferred Qualifications
* Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
What We Offer
* Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Why Join blithequark?
At blithequark, we're committed to building a positive and motivating work environment that's driven by our values of innovation, customer satisfaction, and teamwork. We believe in empowering our employees to grow and develop their skills, and we offer a range of opportunities for career advancement and professional development. If you're passionate about delivering exceptional customer service and making a difference in the lives of others, we'd love to hear from you.
How to Apply
If you're ready to join a dynamic and innovative company that's changing the face of health insurance enrollment, please submit your application today. We can't wait to hear from you!
Compensation and Benefits
* Salary: $15.00 - $16.50 per hour
- Benefits: 401K Match, Individual Coverage HRA (ICHRA), Paid time off (PTO)
Work Environment
* Remote work arrangement
- Collaborative and supportive team environment
- Flexible work schedule
Career Growth Opportunities
* Opportunities for career advancement and professional development
- Training and development programs to enhance your skills and knowledge
- Collaborative and supportive team environment that encourages growth and innovation
Learning Benefits
* Access to online training and development programs
- Opportunities to attend industry conferences and events
- Collaborative and supportive team environment that encourages learning and growth
Company Culture
* Positive and motivating work environment
- Collaborative and supportive team environment
- Emphasis on innovation, customer satisfaction, and teamwork
How to Apply
If you're ready to join a dynamic and innovative company that's changing the face of health insurance enrollment, please submit your application today. We can't wait to hear from you! Apply now and take the first step towards a rewarding career with blithequark! Apply for this job