Experienced Full Stack Applied Science Manager – Customer Engagement Technology at blithequark

Are you a visionary leader with a passion for innovation and customer obsession? Do you have a proven track record of driving technical excellence and delivering exceptional conversational AI experiences? If so, we invite you to join our team at blithequark as an Experienced Full Stack Applied Science Manager – Customer Engagement Technology.

About blithequark

blithequark is a leader in providing exceptional customer service globally, driven by innovation and customer obsession. Our Customer Engagement Technology (CET) department leverages conversational Artificial Intelligence (AI) and machine learning (ML) technology to predict and resolve customer issues through self-service and automation solutions. We strive to create unparalleled experiences that enable us to rapidly adapt in a dynamic environment, guided by data and collaboration with engineering, science, and product teams.

A Day in the Life

As an Experienced Full Stack Applied Science Manager – Customer Engagement Technology, you will thrive on solving challenging problems to innovate for our customers. You will push the boundaries of technology, creating experiences that enable us to rapidly adapt in a dynamic environment. Your decisions will be guided by data, and you will collaborate with engineering, science, and product teams to foster an innovative learning environment.

Key Responsibilities

• Provide overall technical vision and strategic direction for the CET team's AI-driven customer experience transformation initiatives.

• Oversee the development of multi-modal, multi-turn dialogue systems capable of handling customer interactions at Amazon's scale across multiple languages.
• Lead development of Customer Service specific multi-modal foundational models that power chat and voice experiences.
• Establish and enforce rigorous testing and validation protocols for AI-driven systems.
• Provide technical leadership and mentorship to the team.
• Collaborate closely with Product Managers, UX Designers, Applied Scientists, and Software Development Engineers.
• Bridge technical and business objectives to deliver exceptional conversational AI experiences.
• Stay at the forefront of AI and machine learning technologies.
• Build and nurture a high-performing team of Applied Scientists.
• Create a culture of continuous learning, technical excellence, and innovation.

Essential Qualifications

• 3+ years of scientists or machine learning engineers management experience

• Knowledge of ML, NLP, Information Retrieval, and Analytics

Preferred Qualifications

• Experience building machine learning models or developing algorithms for business application

• Experience building complex software systems, especially involving deep learning, machine learning, and computer vision, that have been successfully delivered to customers

Skills and Competencies

• Strong technical leadership and management skills

• Excellent communication and collaboration skills
• Ability to bridge technical and business objectives
• Strong problem-solving and analytical skills
• Experience with AI and machine learning technologies
• Ability to stay at the forefront of emerging technologies
• Strong mentorship and team-building skills
• Ability to create a culture of continuous learning and innovation

Career Growth Opportunities and Learning Benefits

• Opportunities for career growth and professional development

• Access to cutting-edge technologies and tools
• Collaborative and innovative work environment
• Opportunities for mentorship and leadership development
• Access to training and development programs
• Opportunities for innovation and creativity

Work Environment and Company Culture

• Collaborative and innovative work environment

• Opportunities for mentorship and leadership development
• Access to training and development programs
• Opportunities for innovation and creativity
• Flexible work arrangements and work-life balance
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

• Competitive base pay ranging from $165,500/year in our lowest geographic market up to $286,000/year in our highest geographic market

• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits, including:

+ Medical, Dental, and Vision Coverage + Maternity and Parental Leave Options + Paid Time Off (PTO) + 401(k) Plan

How to Apply

If you are a visionary leader with a passion for innovation and customer obsession, we invite you to apply for the Experienced Full Stack Applied Science Manager – Customer Engagement Technology role at blithequark. Please submit your application via our internal or external career site.

Equal Opportunity Employer

blithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We are committed to creating an inclusive and diverse work environment that empowers our employees to deliver the best results for our customers.

Accommodations for Applicants with Disabilities

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Apply for this job