Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences in a Fast-Paced Environment
Are you a sales and customer service professional with a passion for technology and a drive to deliver exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Customer Sales and Service Representative. At blithequark, we empower our employees to share their ideas, learn, grow, and thrive in a culture that values innovation, creativity, and impact.
About blithequark
blithequark is a leading provider of innovative solutions that power and empower how people live, work, and play. Our mission is to connect people to what brings them joy, and we do this by delivering exceptional customer experiences that exceed our customers' expectations. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting our communities and building trust in how we show up, everywhere and always.
Your Role
As a Customer Sales and Service Representative at blithequark, you will be the face of our company, delivering exceptional customer experiences to our valued customers. You will be responsible for:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
- Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
- Responding to requests from customers about blithequark products and services
- Verifying service order accuracy and completeness and making corrections/changes, as needed
- Negotiating the collection of overdue bills
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
- Managing various systems and work tools while engaging on the phone with customers
What We're Looking For
We are seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should have:
- A related Associate Degree or 2+ years' relevant experience
- Customer Service call center experience
- Previous collections experience
- Experience with selling products and services
- Customer service skills
- Demonstrated ability to communicate with detail and precision
Preferred Qualifications
While we are open to considering candidates who may not meet every qualification listed above, we are particularly interested in candidates who have:
- A proven track record of delivering exceptional customer experiences
- Experience working in a fast-paced environment with multiple priorities
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Familiarity with sales and customer service software and systems
What We Offer
As a Customer Sales and Service Representative at blithequark, you will enjoy:
- Competitive pay and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
- Access to the latest technology and tools
- Flexible work arrangements, including remote work options
- Opportunities to work with a talented and diverse team
Work Environment
As a remote employee, you will work from home with occasional in-person trainings and meetings. You will be required to work 37.5 hours per week, with flexibility to work evenings, weekends, and holidays as needed.
Equal Employment Opportunity
blithequark is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about this role and to submit your application.
Contact Us
If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job