Experienced Customer Engagement Associate – Telecommuting Opportunity

Are you a customer-centric professional with a passion for delivering exceptional service experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? Look no further than this exciting opportunity to join blithequark as an Associate, Customer Engagement.

About blithequark

At blithequark, we believe that our customers are at the heart of everything we do. With a portfolio of iconic and innovative brands, including blithequark, Simply, Fairlife, and Topo Chico, we're committed to delivering unforgettable experiences that exceed our customers' expectations. As a leader in the beverage industry, we're constantly evolving and innovating to stay ahead of the curve. Our global presence and diverse customer base offer endless opportunities for growth and development.

Job Summary

As an Associate, Customer Engagement, you'll play a critical role in providing exceptional service and support to our customers, whether they're established, new, internal, or external. You'll be the face of blithequark, delivering high-quality service via multiple customer contact channels, including phone, email, and chat. Your expertise will help drive first call resolution across functions, ensuring that our customers receive timely and effective solutions to their queries.

Key Responsibilities

• Act as a company ambassador, accurately diagnosing service issues to deliver high-quality service via multiple customer contact channels.

• Provide equipment service and general customer support through successful resolution.
• Accurately capture the voice of our customers to drive first call resolution across functions.
• Utilize effective communication skills to ensure customer expectations are successfully achieved with all internal/external stakeholders.
• Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction.
• Research account call history and use applicable resources/tools to problem-solve and make appropriate decisions to meet customer's needs and resolve issues.
• Escalate customer issues within established guidelines to ensure timely resolution.
• Understands performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. Ensure new/revised processes are understood and immediately applied to customer interactions.
• Access multiple system applications simultaneously to effectively service customers. Actively participate and contribute in engagement and team building activities.
• Assist with projects per business needs.

Qualification & Requirements

• High School Diploma or equivalent

• 2+ years customer service or contact center experience with great communication and people skills
• Microsoft Office experience required
• CRM experience preferred, but not required

What We Can Do For You

• Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including blithequark, Simply, Fairlife, and Topo Chico.

• Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets, theme parks, movie theatres, restaurants, and many more each day.

Skills

• Computer Literacy

• Customer Service
• Detail-Oriented
• Microsoft Office
• Oral Communications
• Recordkeeping
• Relationship Building
• Technical Support
• Troubleshooting

Pay Range

$48,400 - $55,900 Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Annual Incentive Reference Value Percentage

7.5 Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at blithequark.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity to join blithequark as an Associate, Customer Engagement. Please visit our website to submit your application and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences. Apply for this job