Experienced Customer Service Representative - Healthcare
Are you a compassionate and customer-focused individual looking for a rewarding career opportunity in the healthcare industry? Do you have a passion for delivering exceptional customer experiences and a strong desire to grow professionally? If so, we invite you to join blithequark, a global technology and services leader that powers the brands of the future, as a Customer Service Representative in our Healthcare division.
About blithequark
At blithequark, we're committed to transforming the way companies connect, interact, and grow across the world and into the future. With a global presence in over 70 countries, we help well-known brands improve their businesses with technology and integrated solutions. Our team of experts designs, builds, and runs fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're a human-centered, tech-powered, intelligence-fueled organization that's passionate about delivering exceptional customer experiences.
Career Growth and Personal Development
As a Customer Service Representative at blithequark, you'll have the opportunity to reimagine your career journey and develop "friends for life" in the process. We'll provide you with all the training, technologies, and continuing support you'll need to succeed. Plus, with a strong focus on career growth and personal development, you'll have access to a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
What You'll Do in This Role
As a Customer Service Representative in our Healthcare division, you'll be responsible for providing inbound customer support, helping customers resolve technical issues, and assisting in correcting or adjusting healthcare-related concerns. You'll assess all in-bound calls to accurately and efficiently address members' needs by maintaining a strong customer focus. You'll be patient and compassionate while working as a team player and using all your available resources to provide the best outcome to the member.
Key Responsibilities:
* Provide inbound customer support via phone, email, or chat
- Help customers resolve technical issues related to healthcare services
- Assist in correcting or adjusting healthcare-related concerns
- Assess all in-bound calls to accurately and efficiently address members' needs
- Be patient and compassionate while working as a team player
- Use all available resources to provide the best outcome to the member
- Deliver expert customer experiences with a smile
Your Qualifications
To be successful in this role, you'll need to possess the following qualifications:
- Passion for helping others and strong customer service orientation
- Minimum 6 months customer service experience
- Verifiable High School diploma or GED
- Basic computer navigation skills and PC knowledge
- Proficiency in fast-paced, multi-tasking environment
- Must reside in the United States or have a valid U.S. address for residence
What's in It for You
As a valued member of our team, you'll enjoy a range of benefits, including:
- Starting wage of $15.00 per hour
- Paid training and performance-based incentives
- DailyPay enrollment option to access pay "early," when you want it
- Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Work-from-home convenience with company-supplied technologies
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Why Join blithequark?
At blithequark, we're committed to creating a workplace that's inclusive, diverse, and supportive of all employees. We believe in empowering our team members to grow professionally and personally, and we offer a range of benefits and programs to support your success. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow professionally, we invite you to join our team as a Customer Service Representative in our Healthcare division.
How to Apply
If you're ready to take the next step in your career journey, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We can't wait to hear from you!
Equal Opportunity Employer
blithequark is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites:
- English: [insert link]
- Spanish: [insert link]
To request a reasonable accommodation, please click here. If you wish to review the Affirmative Action Plan, please click here.
Mission
At blithequark, we're committed to transforming the way companies connect, interact, and grow across the world and into the future. We help well-known brands improve their businesses with technology and integrated solutions, in over 70 countries. Apply for this job