Experienced Customer Experience Specialists - Work from Home at blithequark

Are you a customer service and sales expert looking for a new challenge? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a global digital business services company that's revolutionizing the way businesses interact with their customers. At blithequark, we're passionate about delivering exceptional customer experiences that drive loyalty and growth. As a Customer Experience Specialist, you'll be at the forefront of this mission, working with customers from all walks of life to resolve their queries, concerns, and issues. With a strong focus on innovation and continuous improvement, you'll have the opportunity to develop your skills and expertise, and make a real impact on our customers' lives.

About blithequark

blithequark is a global leader in digital business services, with a presence in over 80 countries and a team of over 500,000 passionate and inspired people. We're committed to making a positive impact on our communities, our clients, and the environment, and we're always looking for talented individuals who share our values and vision. As a Work from Home Customer Experience Specialist, you'll be part of a collaborative and engaging team that's dedicated to delivering exceptional customer experiences. You'll have the flexibility to work from the comfort of your own home, with a quiet and clean workspace that meets our requirements.

Responsibilities

As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Providing customer support to customers via telephone and/or Internet, including instant message, email, and other digital channels
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
• Providing customer support by phone, email, or instant message to business customers, and serving as the primary contact for inbound customer issues
• Escalating more technical product-related issues to the appropriate Product Support department
• Processing a high volume of customer inquiries regarding offered products and services, and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems
• Tracking and documenting inbound support requests, and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of job, including quality standards, adherence to schedule, and average handle time
• Providing guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

To ensure that you can work effectively from home, you'll need to meet the following requirements:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required

• Clean and quiet workspace

Why Join blithequark?

At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We offer a range of benefits and perks, including:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs
• Opportunities for career growth and development
• Collaborative and engaging work environment
• Flexible work arrangements, including Work from Home options

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you. Please apply through our website, and don't forget to include your resume and a cover letter that highlights your skills and experience.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.

Apply Now

Ready to take the next step in your career? Apply now to become a Customer Experience Specialist at blithequark. We can't wait to hear from you! Apply for this job