Experienced Remote Automotive Customer Service Representative – Delivering Exceptional Experiences for Global Brands

At blithequark, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we're dedicated to helping the world's best brands streamline their operations and deliver exceptional experiences to their customers. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a meaningful impact in our communities, our clients, and the environment.

Benefits of Joining the blithequark Family

We're proud to offer a comprehensive range of benefits that support our employees' well-being, growth, and success. These include:

• Paid Training to help you develop your skills and expertise
• Competitive Wages that reflect your value to our organization
• Full Benefits, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to support your physical and mental health

About blithequark

At blithequark, we're passionate about making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs and deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life, work in a collaborative and engaging environment, and discover your potential can take you anywhere you want to go.

Did You Know?

Our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company. At blithequark, the sky is the limit! We believe in investing in our employees' growth and development, and we're committed to providing a workplace that is conducive to happiness and a healthy work-life balance.

Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
• Calmly attempting to resolve and de-escalate any issues
• Escalating interactions when necessary and appropriate
• Responding to requests for assistance and/or processing payments
• Tracking all call-related information for auditing and reporting purposes
• Providing feedback on call issues
• Upselling if required

Qualifications

We're looking for fearless people – people who are inspired to deliver only the best in all that we do. To be successful in this role, you'll need:

• Ability to work remotely in a virtual team environment
• 6 months of customer service experience (preferred)
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Work from Home Requirements

To ensure your success in this role, you'll need to meet the following work from home requirements:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 25.0 Mbps + Minimum subscribed upload rate equal to or exceeds 10.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN

• Proof of internet speed required
• Clean and quiet workspace

Be Part of Our blithequark Family

At blithequark, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that is conducive to happiness and a healthy work-life balance.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a global team of innovators, apply now to become a part of the blithequark family! Apply Job! Apply for this job