Experienced Customer Support Specialist II – Healthcare Navigation and Customer Service

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the rapidly evolving healthcare industry? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Support Specialist II, where you will play a vital role in shaping the future of healthcare navigation and customer service.

About blithequark

At blithequark, we are on a mission to revolutionize the healthcare landscape by building the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our innovative health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world's first comprehensive app for all health needs. As a Customer Support Specialist II, you will be part of a talented team that is passionate about delivering world-class customer experiences and making a lasting impact in the lives of our customers.

How You'll Make an Impact

As a Customer Support Specialist II, you will be responsible for providing exceptional customer service and support to our customers through various channels, including email, phone, live chat, asynchronous messaging, and more. Your primary focus will be on resolving customer service and healthcare navigation issues, ensuring that our customers receive the highest level of support and satisfaction. Your key responsibilities will include:

• Responding to customer inquiries in a timely and professional manner
• Providing support for appointment scheduling, account access, benefits, programs, incentives, find care, health screening, company sweepstakes, and more
• Taking ownership of resolving customer service and healthcare navigation issues
• Maintaining confidentiality and adhering to HIPAA regulations
• Managing case backlog attentively and documenting each interaction in Salesforce
• Exercising problem resolution skills when handling customer concerns using various internal tools
• Making outbound calls, including appointment scheduling with providers, and other related duties as assigned

Requirements and Qualifications

To succeed in this role, you will need to possess the following qualifications and skills:

• 1-2 years of experience in customer support with an emphasis on healthcare, wellness, and medical billing and claims
• Strong organizational skills and the ability to solve problems
• Medical office experience preferred but not required
• Two years of proven customer service and/or patient care experience
• Strong communication skills, both verbal and written
• Tech-savviness, with the ability to use and navigate members with our mobile technology
• Ability to maintain 100% attendance throughout 6 weeks of training and excellent attendance beyond training
• Positive, friendly, and professional demeanor with customers
• Adept at juggling multiple tasks and customer support requests at the same time
• Familiarity with Salesforce Service Cloud and Google Suite is a plus
• Spanish speaking and writing skills are a plus
• Ability to work 40 hours per week; requires sitting, standing, talking or listening on the phone

What You'll Love About Working at blithequark

At blithequark, we value and celebrate different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation, and we strive to make everyone feel included, valued, and engaged. Our culture is fun, friendly, and unique, and we encourage our employees to bring their whole selves to work every day. Some of the benefits and perks of working at blithequark include:

• Fun, friendly, and unique culture
• Paid time off & paid holidays
• Employer contributions for HSA accounts
• Tuition assistance
• Matching 401(K)

Compensation and Benefits

As a Customer Support Specialist II, you will be compensated with a competitive hourly rate of $20-$25 per hour, with the opportunity to earn bonuses. You will also be eligible for a range of benefits, including paid time off, paid holidays, employer contributions for HSA accounts, tuition assistance, and a matching 401(K) plan.

How to Apply

If you are a motivated and customer-focused individual who is passionate about making a difference in the lives of our customers, we invite you to apply for the Customer Support Specialist II role at blithequark. Please submit your application, including your resume and a cover letter, through our website or by clicking on the link below. Apply Job! We look forward to hearing from you and exploring how you can join our dynamic team at blithequark! Apply for this job