Experienced Bilingual Digital Collections Specialist (Live Chat & Email) – Driving Financial Inclusion and Sustainability
Are you passionate about making a positive impact on the planet and helping mission-driven businesses and consumers achieve a more sustainable future? Do you have a knack for effective communication, negotiation, and persuasion? If so, we invite you to join blithequark, a pioneering company that's revolutionizing the home improvement industry and protecting our planet.
About blithequark
At blithequark, we're committed to providing friendly financing options for those who dream of living a more sustainable lifestyle. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that's simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're revolutionizing the home improvement industry and protecting our only planet. As part of our world-positive initiative, we're also the official sponsor of GivePower, a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.
Join Our Team
If you're a motivated and goal-oriented individual with a passion for making a difference, we encourage you to apply for our Experienced Bilingual Digital Collections Specialist (Live Chat & Email) role. As a key member of our team, you'll play a critical role in responding to borrowers via different digital communication channels, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency.
Key Responsibilities
As an Experienced Bilingual Digital Collections Specialist (Live Chat & Email), your primary responsibilities will include:
- Communicating with delinquent borrowers via different digital communication channels, including live chat and email
- Finding solutions to help bring borrower's loans to a current status
- Processing payments for borrowers with past due payments
- Maintaining daily, weekly, and monthly collection and metric goals
- Maintaining records of contacts and attempted contacts with delinquent account customers, as well as records of any payments collected from the customer
Essential Skills, Knowledge, and Abilities
To succeed in this role, you'll need:
- 1-2 years of direct experience in credit and collections, with knowledge of sales, negotiation, and persuasion tools
- Excellent written communication skills
- Prior experience with financial products preferred
- Proficiency with Microsoft Office applications
- Self-motivation and a strong goal-oriented mindset
- Team player with a professional demeanor
- Bilingual in Spanish and English (required)
Preferred Qualifications
While not required, experience with the following would be beneficial:
- Recent experience using live chat to assist customers
- Familiarity with financial software and systems
- Experience working in a remote or virtual environment
Benefits and Perks
As a valued member of our team, you'll enjoy:
- Competitive hourly rate of $18.00 per hour
- Opportunities for advancement and career growth
- Paid sick time and paid time off
- Paid training and professional development
- Comprehensive benefits package, including 401(k), dental insurance, health insurance, life insurance, and vision insurance
- Work-from-home flexibility
Work Schedule and Location
This is a full-time remote position, with expected working hours of 9:30 AM - 6:00 PM PST, Monday through Friday. If you're comfortable with this schedule and have the necessary skills and experience, we encourage you to apply.
Apply Now
If you're ready to join a dynamic team that's making a positive impact on the planet, apply now for the Experienced Bilingual Digital Collections Specialist (Live Chat & Email) role at blithequark. Don't miss this opportunity to drive financial inclusion and sustainability while advancing your career. Apply Job! Apply for this job