Customer Care Tax Expert - Payroll Specialist at blithequark

Are you a customer-centric tax professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Care Tax Expert - Payroll Specialist. As a key member of our Customer Care Tax team, you will play a vital role in shaping the future of payroll tax services for our customers.

About blithequark

blithequark is a leading provider of innovative restaurant technology solutions, empowering restaurants to adapt, take control, and grow their businesses. Our mission is to revolutionize the restaurant industry by leveraging technology, driving innovation, and reducing customer friction. We are committed to creating an inclusive and diverse work environment that fosters creativity, collaboration, and growth.

Job Summary

As a Customer Care Tax Expert - Payroll Specialist, you will be responsible for providing exceptional customer service, resolving payroll tax issues, and collaborating with internal teams to drive improvement and efficiency. You will work closely with customers, tax agencies, and internal stakeholders to ensure accurate and timely payroll tax filings and payments. If you have a passion for customer satisfaction, payroll tax expertise, and a drive to innovate, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Research payroll tax issues raised by internal stakeholders and customers, providing timely resolutions and recommendations for process improvements

• Assist customers with tax-related questions through inbound warm transferred phone calls and inbound customer emails, ensuring a customer-first experience
• Work with internal operations teams and tax agencies to obtain accurate payroll tax account information, ensuring accurate and timely payroll tax filings and payments
• Assist customers with identifying their payroll tax jurisdiction account information and making routine updates as needed to ensure timely filing and payment of payroll tax obligations
• Review and assist employers with reconciling payroll tax liability debits/credits to their bank accounts
• Identify and resolve root cause discrepancies, recommending process improvements to reduce tax issues and improve payroll tax filing efficiencies
• Collaborate with customers to complete Third-Party Agent (TPA) setup
• Correspond with tax agencies regarding tax notices, inquiries, tax penalty abatements/waivers, and tax clearances
• Assist in monthly, quarterly, and annual tax filings and participate in special projects and/or other duties assigned

Essential Qualifications

* 2+ years of experience in a role responsible for customer satisfaction and championing the customer experience

• 2+ years of prior payroll service bureau experience and knowledge of payroll taxes, including federal, state, local, and paid family leave
• Success operating independently and navigating competing priorities in a constantly changing environment
• Strong critical problem-solving, customer communication, organizational, and influencing skills
• Experience working with sensitive/confidential information
• Proficient in Microsoft Excel and Google Suite

Preferred Qualifications

* MasterTax Experience

• FPC or CPP certification
• Associates or Bachelor's Degree

Skills and Competencies

* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders

• Strong analytical and problem-solving skills, with the ability to identify root causes and recommend process improvements
• Ability to work independently and as part of a team, with a focus on collaboration and customer satisfaction
• Proficiency in Microsoft Excel and Google Suite, with experience in payroll tax software and systems
• Strong critical thinking and decision-making skills, with the ability to navigate complex payroll tax regulations and laws

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Customer Care Tax Expert - Payroll Specialist, you will have opportunities to:

• Develop your skills and expertise in payroll tax services and customer care
• Collaborate with cross-functional teams to drive innovation and improvement
• Participate in special projects and initiatives to drive business growth and customer satisfaction
• Access training and development programs to enhance your skills and knowledge
• Enjoy a dynamic and inclusive work environment that fosters creativity, collaboration, and growth

Work Environment and Company Culture

blithequark is committed to creating an inclusive and diverse work environment that fosters creativity, collaboration, and growth. Our team is passionate about delivering exceptional customer experiences and driving innovation in the restaurant industry. As a Customer Care Tax Expert - Payroll Specialist, you will be part of a dynamic team that values:

• Customer satisfaction and loyalty
• Collaboration and teamwork
• Innovation and continuous improvement
• Diversity, equity, and inclusion
• Professional growth and development

Compensation, Perks, and Benefits

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package includes:

• Competitive hourly rate of $25.96
• Comprehensive benefits program, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Flexible work arrangements and remote work options
• Access to training and development programs
• Opportunities for career growth and advancement

How to Apply

If you are a customer-centric tax professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that fosters creativity, collaboration, and growth. If you require an accommodation to access the hiring process, please contact us at [insert contact information]. Apply for this job