Customer Service Account Associate – Springfield

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! blithequark is seeking a highly motivated and customer-focused Customer Service Account Associate to join our team in Springfield. As a key member of our team, you will play a vital role in providing top-notch service to our customers, resolving their inquiries and concerns, and building long-lasting relationships.

About blithequark

At blithequark, we're committed to revolutionizing the way we deliver customer service. Our Total Rewards Package is designed to ensure that our employees receive the same big love we give our customers. With a competitive base salary and compensation package, multiple wealth-building opportunities, and access to free money coaches, we're UNSTOPPABLE for our employees!

Job Responsibilities

As a Customer Service Account Associate, you will be responsible for:

• Providing effective and timely resolution of various customer inquiries and concerns
• Building customer loyalty and value through effective account management, identifying appropriate additional products, features, and services, and collecting past-due balances
• Delivering exceptional customer service using resource documentation for reference and the automated and training tools provided
• Meeting department productivity and quality standards
• Approaching each call with a can-do mindset and treating each customer with respect, courtesy, and a genuine desire to help
• Completing training requirements to learn new skills and processes, grow knowledge of systems, and develop proficiency in company values, organizational requirements, and competencies needed for the Expert role

Education and Work Experience

* High School Diploma/GED (Required)

• 6 months customer service experience preferred (Preferred)

Knowledge, Skills, and Abilities

* Ability to work efficiently with multiple applications and computer screens simultaneously (Required)

• Windows (Microsoft Word, Excel, and PowerPoint preferred) (Preferred)

Licenses and Certifications

* At least 18 years of age

• Legally authorized to work in the United States

Travel and Safety

* Travel Required (Yes/No): No

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

Compensation and Benefits

* Hourly Base Pay: $20.00

• All employees at blithequark are guaranteed to earn $20/hour inclusive of base pay and incentives
• Annual Stock Grant: As an employee of blithequark, you'll be eligible for an Annual Stock Grant, making you an owner of the company
• Comprehensive benefits package, including medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays
• Access to mobile service & home internet discounts, pet insurance, and commuter and transit programs

Career Growth and Development

* Never stop growing! As part of the blithequark team, you'll have access to training and development opportunities to help you grow in your career

• We're committed to helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward

Equal Opportunity Employer

* blithequark is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law

Accommodation Requests

* If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500

How to Apply

Ready to join the blithequark team? Apply now by clicking the link below: Apply Job! Don't miss out on this exciting opportunity to join a dynamic team and make a real difference in the lives of our customers. Apply today and become a part of the blithequark family! Apply for this job