Experienced Customer Service Claims Specialist – Vehicle Service Contract and Claims Support Expert

Welcome to blithequark

At blithequark, we are passionate about delivering exceptional customer experiences and are currently seeking bright, outgoing, and energetic individuals to join our growing claims department. As a Customer Service Claims Specialist, you will play a vital role in providing top-notch support to our customers, ensuring that their queries and concerns are addressed promptly and efficiently. If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

Job Summary

As a Customer Service Claims Specialist at blithequark, you will be responsible for answering internal and external phone and email inquiries, providing information and explanations on various levels of contract coverage and terms, and ensuring that our customers receive the best possible support. You will analyze information in Vehicle Service Contracts and claims systems to advise customers on the appropriate benefit amounts, request and distribute internal information to aid the Claims Adjudication Department, and manage workflow, process, and complete all requests and documents according to established procedures.

Key Responsibilities

• Analyze information in Vehicle Service Contracts and claims systems to advise customers on the appropriate benefit amounts.
• Request and distribute internal information to aid the Claims Adjudication Department.
• Answer phone and email inquiries and provide information and explanations on various levels of contract coverage and claims processes.
• Manage workflow, process, and complete all requests and documents according to established procedures.
• Work effectively in a friendly team environment and be a team player.
• Be interactive and communicative with management and co-workers in a visible manner, with camera usage required for training, team meetings, and meetings with management.
• Perform other job duties as assigned.

Key to Success

To be successful in this role, you will need to possess a minimum of a High School graduate or GED, strong organizational and customer service skills, and the ability to problem-solve and multitask. You must be detail-oriented with a high level of accuracy in data entry skills and maintain confidentiality of sensitive information. Excellent written and verbal communication skills are essential, with the ability to communicate effectively with contract holders, agents, dealers, internal staff, upper management, and customers.

Essential Qualifications

• Minimum High School graduate or GED.
• Strong organizational and customer service skills.
• Ability to problem-solve and multitask.
• Detail-oriented with a high level of accuracy in data entry skills.
• Excellent written and verbal communication skills.
• Proficient working on a PC, with a working knowledge of MS Office and the ability to learn new programs quickly.
• Ability to type at least 35 wpm and document information while discussing claims over the phone.

Preferred Qualifications

• Automotive Service Department experience preferred.
• Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply.
• Call center experience preferred.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer paid training and upward mobility, with opportunities to learn and grow in your career. Our comprehensive training program will equip you with the skills and knowledge necessary to succeed in your role and beyond.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. We believe in empowering our employees to lead, drive change, and give back to their communities. Our company culture is built on the values of teamwork, integrity, and customer focus, and we are committed to creating a workplace where our employees can thrive.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $20.50, with additional bonus and incentive opportunities. Our comprehensive benefits package includes paid training, 401(k) with company match, medical, dental, and vision insurance, voluntary life insurance, internet stipend, and a casual dress code. We also offer opportunities for career advancement and professional growth.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Claims Specialist, you will play a vital role in providing top-notch support to our customers and contributing to the success of our company. Don't miss out on this opportunity to accelerate your career and join a dynamic and supportive team. Apply now to take the first step towards a rewarding and challenging career with blithequark.

Equal Employment Opportunity

blithequark is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.

About blithequark

blithequark has been honored with multiple awards for being a great place to work and is growing rapidly. We are a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns. At blithequark, we embrace the entrepreneurial spirit, and you will play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.