Experienced Customer Service Representative – Work From Home Opportunity at blithequark
Are you ready to embark on a journey of discovery, growth, and excitement? Do you want to be part of a dynamic team that values diversity, inclusivity, and innovation? Look no further than blithequark, a leading player in the aviation industry. As a Customer Service Representative, you will be at the forefront of delivering exceptional customer experiences, working from the comfort of your own home.
Why You'll Love This Job
At blithequark, we believe that our employees are the backbone of our success. As a Customer Service Representative, you will have the opportunity to work with a diverse range of customers, providing them with polite, professional, and friendly service. You will be the face of blithequark, and your interactions will shape the customer's experience.
Key Responsibilities
As a Customer Service Representative, your primary responsibilities will include:
- Issuing, reissuing, and refunding traveler tickets
- Booking, ticketing, and confirming flight reservations
- Rebooking travelers on oversold flights and during irregular operations
- Performing traveler check-in and boarding tasks, including correcting oversold seat assignments and issuing updates
- Issuing vouchers or coordinating with vendors for traveler hotel facilities, meals, and transportation
- Coordinating refueling and re-boarding
- Performing traveler loading, including ticket lift or ticket lift/confirmation
- Working door scanners and related tasks, including pre-boarding, observing/checking carry-on items, and line management
- Working jetways/bridges for boarding and deplaning travelers
- Making boarding and flight door announcements
- Conveying domestic/international flight records
- Performing traveler service flight close-out systems
- Accepting, checking, and labeling travelers' baggage at destination points, full-service ticket counters, and premium ticket counters
- Maintaining the schedule of flight loading process
- Performing customer service hands-on training
- Processing and completing visa-related document exchanges at stands in the ticket counter area and activation stations
- Assisting travelers with self-service kiosk registration and booth items handling at ticket counters
- Managing lines at ticket counter stands and ticket counters
- Clearing/confirming international reports at booths in the ticket counter area and activation stations
- Accepting and activating travelers' self-labeled bags at activation stations
- Assisting clients requiring special assistance or in-station; assisting boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or unaccompanied minors
- Performing customer service work related to handling regional flights and project worker/ground handling arrangements or agreements
- Having regular and predictable attendance on site, including fulfilling any compulsory overtime requirements
- Answering and assisting during security and emergency situations
- Providing connecting travelers with gate information
- Providing quality customer service in a professional manner and according to blithequark's standards
What You'll Need for Success
To excel in this role, you will need:
- A bachelor's degree
- Bilingual language skills, depending on the location
- A valid driver's license, as required by local authorities
- To satisfy FAA criminal history verifications to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable
- To have the ability to obtain proper airport power or US Customs security identifications, if relevant
- Completion of a pre-employment drug screen, extensive personal investigation, or fingerprinting to meet organization and security requirements
- To be eligible to work in the U.S.
Preferred Qualifications
While not required, the following qualifications will be beneficial:
- Instruction and earlier professional training
- Working knowledge of Sabre or other Traveler Service Systems
- Past face-to-face customer service experience
- Working in a high-speed environment
What You'll Get
As a valued member of the blithequark team, you will enjoy:
- Medical benefits: On your first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
- Health programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
- 401(k) Program: Available upon hire, and, depending on the workgroup, manager contributions to your 401(k) program are available after one year.
- Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Join the blithequark Family
At blithequark, we value diversity, inclusivity, and innovation. Our 20+ Employee Business Resource Groups are focused on connecting our employees to our customers, suppliers, networks, and investors, helping employees reach their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest carrier moving smoothly as we care for people on life's journey? Join us at blithequark and be yourself. Apply Now! Apply for this job