Experienced Bilingual Customer Service Representative – Spanish – Brooklyn Onsite

Are you a passionate and dedicated individual with a flair for exceptional customer service? Do you have a strong command of the Spanish language and a desire to make a positive impact on the lives of New Yorkers? Look no further! blithequark, a leading provider of customer experience solutions, is seeking a highly skilled Bilingual Customer Service Representative to join our team in Brooklyn, New York.

About blithequark

At blithequark, we are committed to delivering outstanding customer experiences through innovative solutions and exceptional service. Our team of dedicated professionals works together to make the ordinary exceptional, and we are looking for like-minded individuals to join our ranks. With a strong focus on employee empowerment and growth, we offer a dynamic and supportive work environment that fosters creativity, innovation, and collaboration.

About King Teleservices

King Teleservices is a subsidiary of blithequark, providing call center services to enterprise and local government customers in the United States for over 25 years. Our team of experienced professionals is dedicated to delivering exceptional customer service and support, and we are seeking a talented Bilingual Customer Service Representative to join our team in Brooklyn.

Job Summary

As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to New York City residents, responding to incoming calls, and resolving issues in a timely and professional manner. You will work closely with our team to provide accurate information, create work orders, and dispatch work to specific departments. If you are a motivated and customer-focused individual with a strong command of the Spanish language, we encourage you to apply for this exciting opportunity.

Responsibilities

* Address incoming inquiries from NYC residents related to city-oriented issues

• Maintain a professional demeanor with all customers and provide services with courtesy and patience
• Create work orders, dispatch work to specific departments, respond to routine questions, and take and report complaints from customers
• Provide accurate information in a timely, professional, and courteous manner
• Direct requests to the appropriate department or agency for further action
• Build upon knowledge through product training, interactions with support staff, and quality that will enhance daily performance and call handling

Requirements

* A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience

• Must be able to work onsite only at our Brooklyn, NY location
• Bilingual in Spanish with a strong command of the English language, with the ability to assist customers both in English and Spanish (training will be in English)
• Professional written and verbal communication skills
• Commitment to professionalism and a positive customer service experience
• High level of computer proficiency and strong communication skills
• Thrive in a fast-paced environment dealing with all types of customers and personalities
• Willing to work evenings or overnight shifts with weekend schedule availability

Benefits & Perks

* Bilingual only $17 per hour – Training Wage

• Bilingual only $18-19 per hour – After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
• Full health and wellness benefits Day 1 of employment
• Paid time off
• 401(k) retirement plan + company paid life insurance

Why Join blithequark?

At blithequark, we offer a dynamic and supportive work environment that fosters creativity, innovation, and collaboration. Our team of dedicated professionals is committed to delivering outstanding customer experiences through innovative solutions and exceptional service. We offer a range of benefits and perks, including:

• Competitive compensation and benefits package
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools

How to Apply

If you are a motivated and customer-focused individual with a strong command of the Spanish language, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Apply for this job