Experienced Customer Service Representative I - 1st Shift (Remote) at blithequark
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative I on our 1st Shift (Remote) team. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.
About blithequark
blithequark is a leading provider of innovative solutions in the medical industry. Our mission is to empower healthcare professionals with the tools and support they need to deliver exceptional patient care. We are committed to fostering a culture of collaboration, innovation, and customer satisfaction. Our team is dedicated to making a positive impact on the lives of our customers and the communities we serve.
Job Summary
As an Experienced Customer Service Representative I, you will be the primary point of contact for our customers, providing timely and effective support for their sales, sales promotions, installations, and communications needs. You will be responsible for validating order information, ensuring data entry accuracy, and developing creative solutions to customer issues. Your exceptional communication skills, attention to detail, and problem-solving abilities will make you an invaluable asset to our team.
Key Responsibilities
* Validate the ship-to and replenishment locations of orders with sales and operations partners
- Responsible for all PO (Bill Only, Ship and Bills, GHX and other future EDI platforms) entry accuracy as the front line for data entry. This includes pushing back where the data that has been submitted is incorrect or subpar
- Check and validate accuracy of incoming surgery product usage cases
- Be the customer-facing voice and develop creative solutions to customer issues. Provide phone support for inquiries from sales and healthcare professionals
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Provide proactive updates on order status to accelerate billing process
- Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Research responses with sales
- Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process; following up to collect purchase orders and clarify discrepancies
- Support Sales Reps in case of product usage pricing or discrepancies
What You Need
* High School Diploma or GED
- Two (2) years' relevant work experience
- Experience as an account representative; Oracle (preferred)
What We Offer
* Competitive hourly rate: $20.08-$32.87 per hour, plus bonus eligibility and benefits
- Remote work flexibility, allowing you to work from the comfort of your own home
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
Work Environment and Company Culture
At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace where everyone feels welcome, respected, and empowered to succeed. Our team is passionate about delivering exceptional customer service, and we strive to make a positive impact on the lives of our customers and the communities we serve.
How to Apply
If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer. We are committed to providing a fair and inclusive hiring process, and we welcome applications from diverse candidates. We are proud to be an employer of choice for individuals with disabilities and protected veterans. Apply for this job