Experienced Full Stack Customer Service Representative – Compensation Recovery and Client Support

At blithequark, we're dedicated to helping individuals who have suffered or lost loved ones due to negligence. Our mission is to provide hope and support to those in need, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team.

About blithequark

Founded in 2015, blithequark has been a leading advocate for those affected by the harmful side effects of medications, medical products, consumer products, and toxins. Our team is passionate about making a difference in the lives of our clients, and we're committed to providing exceptional service and support.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for connecting with clients who have expressed interest in potential compensation for their injuries. You will work in a fast-paced, dynamic environment, utilizing your exceptional communication and problem-solving skills to provide top-notch service to our clients. This is a remote opportunity, and you will be working from the comfort of your own home, with the flexibility to manage your schedule and work at your own pace.

Key Responsibilities

* Connect with clients through an automated dialer, with the goal of speaking with 40-50 callers per day, of which 1-5 may qualify for compensation

• Utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts to ensure accurate and efficient communication with clients
• Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
• Participate in training and other learning opportunities to expand knowledge of the position and stay up-to-date on industry developments
• Adhere to all company policies and procedures, and assist with other projects as needed
• Self-troubleshoot and problem-solve basic IT issues to ensure seamless communication with clients

Requirements

* 2+ years of experience in a call-center environment, with a strong background in sales-focused customer service

• Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues
• Strong problem-solving and conflict resolution skills, with the ability to think critically and make sound decisions
• Ability to work in a fast-paced, dynamic environment, with the flexibility to manage your schedule and work at your own pace
• Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook), with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU
• High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
• Reliable Noise Cancellation Headset that is wired via USB (ex. gaming headset with mic/ Logitech G432)
• Ability to work 40+ hours per week, with flexibility to manage your schedule and work at your own pace

Preferred Qualifications

* Experience working in a compensation recovery or client support environment

• Strong background in sales-focused customer service, with a proven track record of meeting or exceeding sales targets
• Ability to work in a team environment, with a focus on collaboration and communication
• Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions

What We Offer

* Competitive hourly rate, with the potential for commissions and bonuses, resulting in a total compensation package of up to $33.00+/hour ($70,000+)

• Comprehensive benefits package, including health insurance, vision, and dental coverage
• Paid holidays and paid time off (PTO)
• Eligibility for overtime outside of the training period
• Opportunity to work in a dynamic, fast-paced environment, with the flexibility to manage your schedule and work at your own pace

Work Environment

* Remote work opportunity, with the flexibility to manage your schedule and work at your own pace

• Ability to work from the comfort of your own home, with a quiet, distraction-free space
• Access to state-of-the-art technology and equipment, including phone software (VICI), Proprietary Customer Relationship Database (CRM), and reliable Noise Cancellation Headset

Training and Development

* Comprehensive training program, with a focus on developing your skills and knowledge in the compensation recovery and client support environment

• Ongoing learning opportunities, with the ability to participate in training and other learning activities to expand your knowledge and stay up-to-date on industry developments

How to Apply

If you're a motivated and compassionate individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the position and submit your application.

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply for this job