Customer Service Representative - Luxury Retail – Remote USA at blithequark

Are you a fashion enthusiast with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, global environment where you can make a real difference in people's lives? Look no further than blithequark, a leading provider of customer experience solutions for the world's most iconic brands. As a Customer Service Representative - Luxury Retail working remotely, you'll be part of a talented team that's dedicated to bringing humanity to business.

About blithequark

blithequark is a global company that's been making customers happy for over 40 years. Our mission is simple: to help companies build engaged, pleased, and profitable customer experiences powered by our unique combination of humanity and technology. We're proud to work with many of the world's leading brands, delivering exceptional customer experiences that start with people like you.

Our Culture

At blithequark, we believe that our employees are the key to our success. That's why we're committed to creating a culture that's inclusive, supportive, and empowering. We're a global team of curious lifelong learners who are guided by our company values: empathy, integrity, and innovation. We're passionate about giving back to our communities and making a positive impact on the world.

What You'll Be Doing

As a Customer Service Representative - Luxury Retail, you'll be the face of blithequark, providing exceptional service to customers of an iconic global luxury retail brand. You'll use your fashion sense and appreciation for exceptional service to help these exclusive customers shop, resolve questions about their orders, and resolve issues with white glove treatment. Your typical day will involve:

• Answering incoming communications from customers
• Conducting research to provide answers for customers to resolve their issues
• Making recommendations of products or services to close sales

What You Bring to the Role

To succeed in this role, you'll need:

• An appreciation for high fashion brands and haute couture
• At least 1 year of customer service experience
• At least 1 year of post-secondary education or 2 years of equivalent work experience
• The ability to recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or other device that runs iOS or Android (iPad, etc.) for daily log-in

What You Can Expect

As a member of our team, you can expect:

• Support for your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A base wage starting at $16 per hour, plus performance bonus opportunities
• A healthy benefits package based on your position, which may include PTO, tuition reimbursement, health and wellness incentives

Visit our benefits page at www.hellottecbenefits.com for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're invested in your success. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our blithequark community is here for you as one dynamic, global family. You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

Why Work at blithequark?

* We're a Great Place to Work certified company in the United States

• We offer a supportive and inclusive culture
• We're committed to diversity, equity, and inclusion
• We offer opportunities for career growth and professional development
• We're a global company with a dynamic and diverse team

Equal Opportunity Employer

blithequark is an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

How to Apply

If you're a fashion enthusiast with a passion for delivering exceptional customer experiences, we want to hear from you! Apply now to join our team of talented Customer Service Representatives - Luxury Retail working remotely. Apply for this job