Part-time Customer Support Representative – Chat Specialist at blithequark
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark, a leading innovator in the automotive industry, is seeking a Part-time Customer Support Representative – Chat Specialist to join our dynamic team.
About blithequark
blithequark is a forward-thinking company that's revolutionizing the way automotive dealers connect with customers. Our mission is to provide cutting-edge solutions that drive revenue growth and customer satisfaction. We're a fun, relaxed, and professional environment where creativity and innovation thrive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
Job Summary
As a Part-time Customer Support Representative – Chat Specialist, you'll be the face of blithequark in our online chat platform, engaging with customers, and providing top-notch support to our automotive dealer clients. Your goal will be to turn conversations into leads that drive revenue growth and customer satisfaction. If you're a people person with a passion for technology and a knack for multitasking, we want to hear from you!
Responsibilities
* Manage a wide variety of customer inquiries via online chat, providing accurate information about our products and services
- Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
- Summarize interactions based on customer needs for client review and develop a knowledge base of our evolving products and services
- Collaborate with our team to resolve customer issues and provide exceptional support
- Stay up-to-date with our products and services, and adapt to changes in the market and customer needs
Qualifications
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
- Intermediate internet and window-based computer skills, with a strong ability to multitask
- Positive and professional demeanor, with excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Must be able to work 4-hour time blocks daily, with flexible scheduling after completion of training
- Must be able to attend 5 weeks of training Monday – Friday from 4PM – 8PM
- Must be able to work a minimum of 16+ hours per week
- Must be able to type at least 35 WPM, with 40 and above preferred
Requirements
* Excellent written and verbal communication skills
- Ability to adapt to change and enjoy a quick-paced work environment
- Must be able to work 4-hour time blocks daily
- Able to attend 5 weeks of training Monday – Friday from 4PM – 8PM
- Flexible scheduling after completion of training
- Must be able to work a minimum of 16+ hours per week
- Must be able to type at least 35 WPM, 40 and above is preferred
- Positive and professional demeanor
Benefits
At our College Station facility, you'll enjoy a range of benefits, including:
- Great training programs to help you develop your skills and advance your career
- Onsite dining facility offering complimentary breakfast and lunch
- Fitness center and onsite medical center for a healthy work-life balance
- Variety of sports and social leagues to participate in after work
- Volunteering initiatives through our Associate Foundation
- Non-smoking environment that promotes a healthy lifestyle
- Equal opportunity employer committed to diversity and inclusion
Why Join blithequark?
* Be part of a dynamic and innovative team that's changing the face of the automotive industry
- Enjoy a fun, relaxed, and professional work environment that's passionate about delivering exceptional customer experiences
- Develop your skills and advance your career with our comprehensive training programs
- Take advantage of our great benefits, including onsite dining, fitness center, and medical center
- Be part of a company that's committed to diversity and inclusion, and promotes a healthy lifestyle
How to Apply
If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we want to hear from you! Apply now to join our dynamic team at blithequark. Apply for this job