Experienced Customer Service Representative – Work-from-Home Opportunity with blithequark

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading technology producer in the human services field, as a Customer Service Representative in our Work-from-Home program.

About blithequark

blithequark is a family-owned and operated business with over 50 years of experience in developing state-of-the-art solutions for complex human service operations. Our commitment to innovation, teamwork, and work-life balance has earned us a reputation as one of the most highly regarded technology producers in the industry. With a staff of over 650 employees throughout the United States, we are a multi-state operation and administrative private company dedicated to supporting and developing the very best systems and product lines in the industry.

Our Culture

At blithequark, we believe that our employees and clients are part of an extended family. Our culture is built on the principles of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. Our Work-from-Home program is designed to provide flexibility and autonomy, allowing you to work from the comfort of your own home while still being part of a dynamic and supportive team.

Job Summary

As a Customer Service Representative with blithequark, you will be responsible for receiving calls from clients in accordance with Standard Operating Procedures and contractual obligations. You will categorize all calls received in one of the categories provided and be responsible for other duties as assigned. This is a fully virtual opportunity with virtual interviews, online self-paced training, and work at home. We are looking for 2nd shift hours (10 am EST to 9 pm EST) which might require nights and weekend hours. Set schedules.

Key Responsibilities

* Receive calls from clients in accordance with Standard Operating Procedures and contractual obligations

• Categorize all calls received in one of the categories provided
• Maintain a general understanding of policies and procedures
• Possess strong oral and written communication skills
• Knowledgeable in modern office practices, procedures, and equipment
• Exhibit excellent Interpersonal skills using tact, patience, and courtesy
• Use email, phone, and chat as primary communication methods
• Meet productivity and quality standards
• Participate in ongoing training and development to improve skills and knowledge

Requirements

* High School Diploma or equivalent required

• At least one-year prior experience in the area of service delivery, customer service, call center technology, or a related field
• Must be proficient in data entry skills including keyboard, mouse, and 10 keypad
• Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process
• Basic knowledge of Microsoft Office
• Quiet and distraction-free place in your home to work at a desk/table
• Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots)
• Smartphone with Android OS or iPhone for user authentication
• Personal headset (optional)

Benefits

* Competitive hourly rate of $14/hour with shift differential

• Paid bi-weekly
• Medical, Dental, Vision, and 401(k) benefits after your first 30 days with us
• Paid Time Off (PTO) accrual on your first day
• Referral Program and internal promotion opportunities
• Opportunity to work from home with a dynamic and supportive team

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we invite you to apply for this exciting opportunity with blithequark. Please submit your application through our website, and you will receive an email with two Prevue assessments to complete. If you have any questions or concerns, please reach out to Salena Kniesly at [email protected] for assistance.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to diversity and inclusion in the workplace and welcome applications from qualified candidates of all backgrounds. Apply for this job