Experienced Remote Customer Service Representative – Delivering Exceptional Healthcare Experience

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's elite team of Remote Customer Service Representatives. As a key member of our team, you will play a vital role in shaping the customer experience and helping individuals navigate the complexities of healthcare insurance.

About blithequark

blithequark is a leading innovator in the healthcare industry, dedicated to making finding and enrolling in health insurance simple and accessible. With the largest state-based marketplace footprint, our consumer-friendly interface and decision support tools empower millions of consumers across the country to make informed health plan decisions. Our award-winning cloud-based enrollment tools serve state-based exchanges, brokers, insurers, and consumers, providing innovative solutions for eligibility determination, plan selection, and enrollment technology.

Join Our Team

At blithequark, we believe in building a positive and motivating work environment, even in a remote setting. Our team is committed to supporting each other's growth and development, and we're excited to welcome like-minded individuals who share our passion for delivering exceptional customer experiences. As a Remote Customer Service Representative, you'll have the opportunity to:

• Deliver an amazing customer experience and help individuals navigate the complexities of healthcare insurance
• Work with a collaborative and supportive team environment, dedicated to making a positive impact in the lives of our customers
• Enjoy the convenience of working from home, with flexible scheduling and opportunities for growth and development
• Participate in performance and attendance-based incentives, in addition to a competitive base pay
• Enjoy a comprehensive benefits package, including 401K match, individual coverage HRA (ICHRA), and paid time off (PTO)

Responsibilities

As a Remote Customer Service Representative, your primary responsibilities will include:

• Inbound and outbound calls to deliver exceptional customer experiences
• Managing customer accounts and providing technical support
• Application data entry and online chat inquiries as assigned
• Interpreting and following defined procedures and policies
• Utilizing creative problem-solving skills to resolve customer issues
• Demonstrating flexibility and adaptability to changing projects and updates
• Managing time and tasks effectively, with a focus on multitasking and task prioritization
• Participating in extensive self-study, training, and testing to ensure eligibility for certifications and promotions

Requirements

To be successful in this role, you will need:

• 18 years of age or older
• A minimum internet speed of 35 mb/s
• A dedicated, private, and secure workspace
• A personal laptop or desktop computer required for the training period
• Commitment to full attendance during the 3-week training period
• Completion of a background check and health screening
• Cable/fiber broadband internet with a hard-wired Ethernet connection (mobile internet service providers and satellite are not compatible)
• Moderate to advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

Preferred Experience

While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance or the Affordable Care Act, is highly desirable. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus.

What We Offer

In addition to a competitive base pay and performance and attendance-based incentives, we offer a comprehensive benefits package, including:

• Paid training
• Full-time, seasonal temp-to-permanent roles
• 401K match
• Individual coverage HRA (ICHRA)
• Paid time off (PTO)
• Collaborative and supportive team environment
• Opportunities for growth and development

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Now! We look forward to welcoming you to our team! Apply for this job