Evening Customer Care Associate - Full Time (10% Rate Differential) at blithequark
Are you a customer service enthusiast with a passion for helping others? Do you thrive in a dynamic environment where no two calls are ever the same? Look no further! blithequark is seeking a highly motivated and empathetic Evening Customer Care Associate to join our award-winning team. As a key member of our customer care team, you will play a vital role in delivering exceptional service to our valued members, navigating the complexities of healthcare, and making a meaningful difference in their lives.
About blithequark
blithequark is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have been dedicated to helping our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
Why Join blithequark?
At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. Our employees enjoy helping people every single day, and we provide the training and resources they need to excel in their roles. We are proud to have been recognized as a top employer, including being named #95 in the 2024 'Fortune 100 Best Companies to Work For' in the USA by Great Places to Work (GPTW). Join our team and discover a career that is both rewarding and fulfilling.
Responsibilities
As an Evening Customer Care Associate, you will be responsible for:
- Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries
- Building rapport with callers using a friendly, courteous, and professional manner
- Verifying and collecting demographics and updating systems as necessary
- Determining and executing the best resolution to assist the member based on their needs or requests
- Connecting members to appropriate areas both internally and externally
- Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
- Performing other duties and projects as assigned by management
Requirements
To be successful in this role, you will need:
- High School Degree or GED required
- Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
- Customer Service experience preferred
- Strong Communication skills
- Problem-solving/issue resolution
- Multitasking skills
Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Robust Medical coverage
- Dental & Vision benefits
- Tuition assistance
- 401(k) savings plan with company match
- Paid time off (PTO)
- Paid holidays
- Employee Assistance Programs
- Wellness Programs
Work Environment
As a work-from-home associate, you will have the flexibility to work from the comfort of your own home. Our comprehensive new-employee training program will equip you with the knowledge and skills you need to succeed in your role and support our members.
Compensation
The hourly rate for this position is $16.00, with a 10% rate differential for full-time employees. You will also have the opportunity to earn overtime pay as needed.
How to Apply
If you are a motivated and empathetic individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company culture and benefits. Apply today and take the first step towards a rewarding career with blithequark!
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service, and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor
blithequark is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply Job! Apply for this job