Customer Support Specialist – Delivering Exceptional Experiences at blithequark

At blithequark, we're dedicated to revolutionizing the way we approach customer support. As a Customer Support Specialist, you'll be at the forefront of this movement, ensuring that every individual who interacts with our facility receives a positive and memorable experience. If you're passionate about delivering exceptional service, working in a dynamic environment, and growing with a forward-thinking organization, we want to hear from you.

About blithequark

blithequark is a leading provider of innovative solutions in the healthcare industry. Our commitment to excellence is reflected in our state-of-the-art facilities, cutting-edge technology, and compassionate care. As a Customer Support Specialist, you'll be part of a team that's dedicated to making a meaningful difference in the lives of our clients and guests.

Job Summary

We're seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our support staff, you'll be responsible for ensuring a seamless and positive experience for our clients and guests. This includes providing exceptional service, handling client inquiries, and maintaining accurate records. If you're a team player with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply.

Key Responsibilities

As a Customer Support Specialist, you'll be responsible for the following key duties:

• Ensuring a positive client and guest experience for each individual who enters our facility
• Maintaining general knowledge of daily business operations and performing all client-facing duties, including:

+ Assisting clients with medication pickup + Scheduling appointments + Collecting and processing ECHO financials and insurance documents + Assisting with facility opening and closing duties

• Obtaining DMH Member ID and DMH eligibility for individuals as applicable
• Creating and editing client charts or episodes in EHR, as applicable
• Initiating Client Data Core (CDC), as applicable
• Documenting client communication in EHR, as appropriate
• Assisting clients with connection to clinicians via iPad and providing a confidential setting for services
• Assisting with connection to Crisis for walk-ins and call-ins, as appropriate
• Scanning all required documents into EHR
• Assisting with finding clinical staff to complete screenings or crisis walk-ins
• Collecting and processing deductible and co-payments from individuals served
• Assisting with processing incoming and outgoing mail and faxes
• Maintaining medication inventory and ensuring compliance with medication protocol
• Processing proof of insurance information for DMH consumers
• Completing Patient Assistance Program applications and sending to the pharmacy in a timely manner
• Forwarding medical records requests in a timely manner to the Medical Records Office, ensuring ROIs are completed entirely and accurately
• Understanding and promoting our Certified Community Behavioral Health Clinic (CCBHC) concept by providing or supporting community-based mental and substance use disorder services; advancing integration of behavioral health with physical health care; assimilating and utilizing evidence-based practices on a more consistent basis; and promoting improved access to high-quality care

Essential Qualifications

To be successful in this role, you'll need:

• A High School Diploma or equivalent
• At least two (2) years of experience in a previous receptionist/clerical position
• Ability to perform data entry and possess knowledge of Windows and Microsoft Applications
• Experience in multi-tasking, prioritizing, and working independently
• Excellent communication skills, including active listening, and the ability to communicate effectively in person, in writing, and over the phone
• Knowledge of, or ability to learn, area of customer service specializations
• Service-oriented and able to resolve customer needs quickly
• Proficient computer skills and ability to learn how to use applicable software quickly
• Ability to work in a collaborative and team-oriented environment
• Self-motivation, ability to multitask, and attention to detail

Preferred Qualifications

While not required, the following qualifications would be an asset:

• Experience working in a healthcare setting
• Knowledge of EHR systems and other healthcare software
• Certification in customer service or a related field
• Bilingual or multilingual skills

What We Offer

As a Customer Support Specialist at blithequark, you'll enjoy:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and onboarding program
• Access to cutting-edge technology and resources
• Flexible work arrangements and work-life balance

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. Apply for this job